---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/intelligent-experiences

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    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

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bundleId :

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workflow :

    - Platform


---

# Integrating voice assistant with CCaaS provider

# Integrating voice assistant with CCaaS provider {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enable users to get voice-based support from ServiceNow AI voice agents by integrating ServiceNow voice assistant with supported third-party CCaaS (Contact Center as a Service) providers.
* **[Integrate ServiceNow voice assistant with Twilio voice service](https://servicenow-prod.fluidtopics.net/MueTlrD8PhzIWjcw9krd_w)**   
  Enable users to get support from AI voice agents by integrating a ServiceNow AI voice assistant with the Twilio voice service.
* **[Integrate ServiceNow voice assistant with Genesys Cloud service](https://servicenow-prod.fluidtopics.net/EL2j65tSvaSS2SboHm3ZPg)**   
  Enable users to get support from AI voice agents by integrating a ServiceNow AI voice assistant with the Genesys Cloud service.