---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Activate Now Assist in Virtual Agent

# Activate Now Assist in Virtual Agent for case intake {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Activate Virtual Agent and set it to discoverable to enable case intake within the Request care team assistance agentic workflow.

## Vorbereitungen

Role required: admin

## Prozedur

1. Navigate to AllAI Agent StudioOverview.
2. In Agentic Workflows, select Request care team assistance.
3. In Select channels and status, navigate to Virtual Agent.
4. Toggle Display to on.
5. In Assistants where AI Agents are discoverable, select Now Assist in Virtual Agent (default).
6. Select Save.

## Ergebnisse

Now Assist in Virtual Agent is now available to initiate the Request care team assistance agentic workflow.

## Nächste Maßnahme

Enable the Care team operations case creation AI agent to create cases once the case intake process is complete.