---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Setting up roles and responsibilities in Care Team Operations for Healthcare IT

# Setting up roles and responsibilities in Care Team Operations for Healthcare IT {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

To be determined.

To understand how roles and responsibilities function in Healthcare Operations, see [Setting up roles and responsibilities for Healthcare Operations users](https://servicenow-prod.fluidtopics.net/_ChG0hiTVefgUAVymUQF0g "To manage access effectively in Healthcare Operations Core (HCO), first understand how roles and responsibilities work together. These concepts build on the Service Model Foundation (SMF) but are adapted for HCO-specific use cases.").

The following roles and responsibilities are included with Care Team Operations for Healthcare IT:  
{#hco-it-set-up-roles-responsibilities__table_wtz_5ks_jhc__entry__3}

| Role | Responsibility | Description |
|-|-|-|
| sn_cto_hcit.loc_support_agent | Support Department Agent Inherits Location Support Agent responsibility from Service Model Foundation. | Can view/resolve all cases under their assignment group, tracks, and fulfill cases. |
[Tabelle : 1. Care Team Operations for Healthcare IT roles and responsibilities]

{#hco-it-set-up-roles-responsibilities__table_wtz_5ks_jhc}

## What to do next {#hco-it-set-up-roles-responsibilities__section_wm2_23n_khc}

1. [Assign roles to Care Team Operations for Healthcare IT users](https://servicenow-prod.fluidtopics.net/8J_z8DHwoq69g6pqsDsU~Q "Ensure that the correct roles are assigned to users of Care Team Operations for Healthcare IT.")
2. [Assign responsibilities to Care Team Operations for Healthcare IT users](https://servicenow-prod.fluidtopics.net/Y7x80SW_jBmeGlALCTI70g "Assign responsibilities to users in Care Team Operations for Healthcare IT to dictate which specific records users are authorized to view or modify.")
{#hco-it-set-up-roles-responsibilities__ol_e55_23n_khc}