---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Setting up roles and responsibilities in Care Team Operations for Facilities

# Setting up roles and responsibilities in Care Team Operations for Facilities {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

To manage access effectively in Care Team Operations for Facilities, first understand how roles and responsibilities work together. These concepts build on the Service Model Foundation (SMF) but are adapted for Healthcare
Operations-specific use cases.

To understand how roles and responsibilities function in Healthcare Operations, see [Setting up roles and responsibilities for Healthcare Operations users](https://servicenow-prod.fluidtopics.net/_ChG0hiTVefgUAVymUQF0g "To manage access effectively in Healthcare Operations Core (HCO), first understand how roles and responsibilities work together. These concepts build on the Service Model Foundation (SMF) but are adapted for HCO-specific use cases.").

The following roles and responsibilities are included with Care Team Operations for Facilities:  
{#hco-facilities-set-up-roles-responsibilities__table_wtz_5ks_jhc__entry__3}

| Role | Responsibility | Description |
|-|-|-|
| sn_cto_facilities.loc_support_agent | Support Department Agent Inherits Location Support Agent responsibility from Service Model Foundation. | Can view/resolve all cases under their assignment group, tracks, and fulfill cases. |
[Tabelle : 1. Care Team Operations for Facilities roles and responsibilities]

{#hco-facilities-set-up-roles-responsibilities__table_wtz_5ks_jhc}

## What to do next {#hco-facilities-set-up-roles-responsibilities__section_r4x_vmn_khc}

1. [Set up roles for Care Team Operations for Facilities](https://servicenow-prod.fluidtopics.net/pRDdALkMdIW43ugYgtsluA "Confirm that the appropriate roles are assigned to users of Care Team Operations for Facilities.")
2. [Assign responsibilities to Care Team Operations for Facilities users](https://servicenow-prod.fluidtopics.net/xDZhpBW3WNW_IJ_K6tJMhA "Assign responsibilities to users in Care Team Operations for Facilities to dictate which specific records users are authorized to view or modify.")
{#hco-facilities-set-up-roles-responsibilities__ol_gwk_wmn_khc}