---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Request other IT service

# Request other IT service with Care Team Operations for IT {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Request IT service for non-EMR issues using the Request other IT service catalog item from the Care Team Portal.

## Vorbereitungen

Role required: sn_hco.care_team_member

## Prozedur

1. In the Care Team Portal, navigate to Create a requestRequest IT serviceRequest other IT service.
2. Fill in the following fields.  
   {#hcls-cto-it-request-other-service__table_jmt_jry_4dc__entry__2}

   | Field | Description |
   |-|-|
   | Unit | The unit associated with this IT request. |
   | Asset model | The asset model of the device experiencing an IT issue. |
   | Asset tag or serial number | The asset tag or serial numeric value associated with the device experiencing an IT issue. |
   | Identified asset |   |
   | Short description | A short summary of your issue. |
   | Describe your request in detail | Add a detailed description of the IT issue occurring. Provide as much relevant information as possible. |
   | Urgency | The urgency of this issue. Options are: * 1 - High * 2 - Medium * 3 - Low {#hcls-cto-it-request-other-service__ul_d1z_bsy_4dc} |
   | Contact person | The associated contact for this request. |
   | Phone type | The phone type associated with the contact number. Options are: * Business * Mobile * Other {#hcls-cto-it-request-other-service__ul_w2j_bsy_4dc} |
   | Contact number | The phone number of the associated contact for this request. |
   [ ]

   {#hcls-cto-it-request-other-service__table_jmt_jry_4dc}
3. Select Submit.