---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Explore

# Exploring Now Assist for Care Team Operations {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use ServiceNow®Now Assist for Care Team Operations to create support requests for service departments through the Request Care Team Assistance agentic workflow, available in Virtual Agent on Care Team Mobile or Care Team Portal.

## Request care team assistance agentic workflow {#exploring-now-assist-hcls__cf-exploring-parent-overview}

The Request care team assistance agentic workflow enables care teams to create support requests using the conversational abilities of Now Assist in Virtual Agent from directly within Care Team Portal or Care Team Mobile.

This workflow manages ambiguous or missing details by asking clarifying questions before creating a case (when appropriate). It then confirms all details and provides a confirmation of successful case creation along with the case
number.  
The following standalone AI agents are used in this workflow:

* Care team operations case intake AI agent
* Care team operations case creation AI agent
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Hinweis:  
For the Request care team assistance agentic workflow to create cases, the Care Team Operations plugin for cases of that request type must be installed.

The following Care Team Operations plugins are available for use with this workflow:

* Care Team Operations for Biomed
* Care Team Operations for Environmental Services
* Care Team Operations for Facilities
* Care Team Operations for Healthcare IT
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## Key benefits {#exploring-now-assist-hcls__cf-exploring-parent-benefits}

* Designed to reduce administrative burden for care teams by replacing manual portal-based case entry with AI powered conversational intake.
* Designed to improve operational efficiency across hospital services by enabling multiple support requests to be created accurately from a single conversation.

## What to explore next {#exploring-now-assist-hcls__cf-exploring-parent-links}

To learn more about configuring and using Now Assist for Care Team Operations, see:

* [Configuring Now Assist for Care Team Operations](https://servicenow-prod.fluidtopics.net/Opw1GSr6jLjWEcpPeP3W8g "You must first configure the Now Assist for Care Team Operations application so that care teams can use the agentic AI capabilities in Care Team Mobile or Care Team Portal.")
* [Using Agentic AI in Now Assist for Care Team Operations](https://servicenow-prod.fluidtopics.net/S9Vh2NJJymglU~0BYq4lFg "Use the Now Assist for Care Team Operations AI agents within the Request care team assistance agentic workflow to create support requests using the conversational abilities of Now Assist in Virtual Agent directly within Care Team Mobile or Care Team Portal.")
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