---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Explore

# Exploring Care Team Operations for Healthcare IT {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Learn how you can use the Care Team Operations for Healthcare IT application to support your care team in resolving IT issues quickly and efficiently.

## Care Team Operations for Healthcare IT overview {#exploring-cto-it__cf-exploring-parent-overview}

Care Team Operations for Healthcare IT contains the case types to report and fulfill IT issues in hospitals.

Care Team Operations for Healthcare IT provides care teams with a streamlined platform to report EMR or other IT issues. Using the Care Team portal, care team members can raise an issue with the Healthcare IT case type. An
incident is then automatically created from this case, which service agents in the IT department then manage using the Service Operations workspace asCt they fix the issue. There are two types of service requests available with Care Team Operations for Healthcare IT:

* Report an EMR Issue
* Request other IT service

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Hinweis:  
Care Team Operations for Healthcare IT requires installation of the Healthcare Operations Core and Care Team Portal plugins.

## Care Team Operations for Healthcare IT users {#exploring-cto-it__cf-exploring-parent-users}

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| User | Description |
|-|-|
| Nurse assistant | Nurse assistants provide basic care to patients in healthcare facilities, assisting with daily living, monitoring patient health, and providing vital support to nurses and medical staff. |
| Registered Nurse | Registered nurses are responsible for providing and coordinating patient care, educating patients and their families about various health concerns, administering medications and treatments, and collaborating with other healthcare professionals to develop and implement care plans. |
| Unit Manager | Unit Managers oversee the operations of a specific unit within a healthcare facility, supervise staff, manage resources, and confirm the delivery of high-quality patient care. |
| Unit Secretary | Unit secretaries provide administrative support to nursing units and facilitate communication between staff, patients, and families while maintaining patient records. |
| IT Agent | IT agents create, view, edit, and fulfill service requests created by the care team on behalf of the hospital's IT department. |
| IT Agent Manager | IT Agent Managers oversee the IT department agents and ensure that requests are fulfilled in an effective and timely manner. |
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## Care Team Operations for Healthcare IT workflow {#exploring-cto-it__cf-exploring-parent-workflow}

1. An administrator configures the Care Team Operations for Healthcare IT application.
2. A care team member detects an EMR or other IT issue and reports it using the Care Team Portal.
3. An IT support agent receives the request in the form an incident and fulfills it.
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## Care Team Operations for Healthcare IT benefits {#exploring-cto-it__cf-exploring-parent-benefits}

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| Benefit | Feature | Users |
|-|-|-|
| Automate healthcare operations by enabling IT support request creation and fulfillment. | [Healthcare IT case overview](https://servicenow-prod.fluidtopics.net/VpPBG4Vo7z6JXIWiitw7Zw "Use the Healthcare IT case to create case types for IT-related healthcare operational requests.") | Admin |
| Receive visibility to all IT service requests created by your teams. | [Creating service requests in Care Team Operations for Healthcare IT](https://servicenow-prod.fluidtopics.net/N97Hwmzb4biLZW6d8rR93Q "Use the Care Team Portal to report EMR or other IT issues to support teams for fulfillment.") | Care Team |
| Use Workspace to fulfill IT service requests. | [Fulfilling service requests in Care Team Operations for Healthcare IT](https://servicenow-prod.fluidtopics.net/2b1_evBm1W1TglE8ofQKGQ "Incidents created from Healthcare IT cases are resolved using standard IT Service Management incident management functionality in the Service Operations workspace.") | Agent |
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## What to explore next {#exploring-cto-it__cf-exploring-parent-links}

To learn more about configuring and using Care Team Operations for Healthcare IT, see:

* [Configuring Care Team Operations for Healthcare IT](https://servicenow-prod.fluidtopics.net/lGKsid1Adz5VE9XJITC_4A "The following setup steps need to occur before using Care Team Operations for Healthcare IT.")
* [Creating service requests in Care Team Operations for Healthcare IT](https://servicenow-prod.fluidtopics.net/N97Hwmzb4biLZW6d8rR93Q "Use the Care Team Portal to report EMR or other IT issues to support teams for fulfillment.")
* [Fulfilling service requests in Care Team Operations for Healthcare IT](https://servicenow-prod.fluidtopics.net/2b1_evBm1W1TglE8ofQKGQ "Incidents created from Healthcare IT cases are resolved using standard IT Service Management incident management functionality in the Service Operations workspace.")
* [Care Team Operations for Healthcare IT reference](https://servicenow-prod.fluidtopics.net/qxiaTtg5sXgYab5meWMyQA "Reference topics provide additional information about Care Team Operations for Healthcare IT components.")
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