---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Explore

# Exploring Care Team Operations for Biomed {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Learn how you can use the Care Team Operations for Biomed application to support your care team in resolving biomed issues quickly and efficiently.

## Care Team Operations for Biomed overview {#exploring-cto-biomed__cf-exploring-parent-overview}

Care Team Operations for Biomed contains the case types to report and fulfill biomed issues in hospitals.

Care Team Operations for Biomed provides care teams with a streamlined platform to report medical device or other biomed issues. Using the Care Team portal, care team members can raise an issue with the Biomed case type. A
work order is then automatically created, which service agents in the Biomed department then manage using Workspace as they fix the issue.

There are two types of service requests available with Care Team Operations for Biomed:

* Report a medical device issue
* Request other Biomed service

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Hinweis:  
Care Team Operations for Biomed requires installation of the Healthcare Operations Core and Care Team Portal plugins.

## Care Team Operations for Biomed users {#exploring-cto-biomed__cf-exploring-parent-users}

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| User | Description |
|-|-|
| Nurse assistant | Nurse assistants provide basic care to patients in healthcare facilities, assisting with daily living, monitoring patient health, and providing vital support to nurses and medical staff. |
| Registered Nurse | Registered nurses are responsible for providing and coordinating patient care, educating patients and their families about various health concerns, administering medications and treatments, and collaborating with other healthcare professionals to develop and implement care plans. |
| Unit Manager | Unit Managers oversee the operations of a specific unit within a healthcare facility, supervise staff, manage resources, and ensure the delivery of high-quality patient care. |
| Unit Secretary | Unit secretaries provide administrative support to nursing units and facilitate communication between staff, patients, and families while maintaining patient records. |
| Biomed Agent | Biomed agents create, view, edit, and fulfill service requests created by the care team on behalf of the hospital's Biomed department. |
| Biomed Agent Manager | Biomed Agent Managers oversee the Biomed department agents and ensure that requests are fulfilled in an effective and timely manner. |
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## Care Team Operations for Biomed workflow {#exploring-cto-biomed__cf-exploring-parent-workflow}

1. An administrator configures the Care Team Operations for Biomed application.
2. A care team member reports a medical device or other biomed issue and reports it using the Care Team Portal.
3. A biomed support agent receives the request in the form of a work order (if using Clinical Device Management) and fulfills it using Workspace.
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## Care Team Operations for Biomed benefits {#exploring-cto-biomed__cf-exploring-parent-benefits}

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| Benefit | Feature | Users |
|-|-|-|
| Automate healthcare operations by enabling biomed support request creation and fulfillment. | [Healthcare Biomed case overview](https://servicenow-prod.fluidtopics.net/Yr~N~8v6Eb~yMdz~31WjWA "Use the Healthcare Biomed case to create case types for biomed related healthcare operational requests.") | Admin |
| Receive visibility into all biomed requests created by your team. | [Creating service requests in Care Team Operations for Biomed](https://servicenow-prod.fluidtopics.net/GwV1wovhQEmTXAE2uI9ZSQ "Use the Care Team Portal to report medical device issues or request other biomed support.") | Care Team |
| Use Workspace to fulfill biomed service requests. | [Fulfilling service requests in Care Team Operations for Biomed](https://servicenow-prod.fluidtopics.net/q_mGGDk9sFwSZBmK5XxENA "Healthcare Biomed cases can be fulfilled one of two ways, depending on what plugin you have installed.") | Agent |
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## What to explore next {#exploring-cto-biomed__cf-exploring-parent-links}

To learn more about configuring and using Care Team Operations for Biomed, see:

* [Configuring Care Team Operations for Biomed](https://servicenow-prod.fluidtopics.net/OTHFgFyp_hCqw7Jhu6ebqw "The following setup steps need to occur prior to using Care Team Operations for Biomed.")
* [Creating service requests in Care Team Operations for Biomed](https://servicenow-prod.fluidtopics.net/GwV1wovhQEmTXAE2uI9ZSQ "Use the Care Team Portal to report medical device issues or request other biomed support.")
* [Fulfilling service requests in Care Team Operations for Biomed](https://servicenow-prod.fluidtopics.net/q_mGGDk9sFwSZBmK5XxENA "Healthcare Biomed cases can be fulfilled one of two ways, depending on what plugin you have installed.")
* [Care Team Operations for Biomed Reference](https://servicenow-prod.fluidtopics.net/K12aRUpaqs9g~tIHpA9RMw "Reference topics provide additional information about Care Team Operations for Biomed components.")
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