---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Care Team cases and tasks

# Care Team cases and tasks {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Care team cases group related operational work for a care team, while care team tasks represent the individual, actionable steps that users complete to fulfill that work.

## Care Team Case {#ctwm-care-team-case__section_s3p_qht_m3c}

Care Team Cases are generated from task plans and have associated care team tasks.

The Care Team Case \[sn_cto_case\] table contains cases pertaining to Care Team Work Management at the unit level.

Once a task plan is executed---manually or on a schedule---the system generates Care Team Cases and Care Team Tasks for each impacted unit.  
A care team case is the unit‑level container for work. It includes:

* The unit's task list
* Required assessments or checklists
* Evidence capture fields
* Assignment details for the care team agent manager
{#ctwm-care-team-case__ul_pdx_nht_m3c}

## Care Team Task {#ctwm-care-team-case__section_kd3_qht_m3c}

The Care Team Task \[sn_cto_task\] table contains tasks attached to care team cases.

Care Team Tasks represent the hands‑on work care team agents must complete, such as:

* Conducting room or equipment checks
* Performing shift readiness steps
* Documenting safety concerns
* Completing Smart Assessments

{#ctwm-care-team-case__ul_wcn_sht_m3c}

Tasks are fulfilled in the Healthcare Workspace.

Care team agent managers monitor progress and complete the case once all tasks are finished.