---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Modify state decision tables

# Modify state decision tables in Care Team Operations for Healthcare IT {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use Decision Builder to change the state mappings for cases and incidents in Care Team Operations for Healthcare IT.

The HCIT case state sync map displays all current mappings between Healthcare IT case and incident states.

To modify these state mappings, see [Modify decision table structure in Workflow Studio](https://www.servicenow.com/docs/access?context=format-decision-table-in-decision-designer&version=australia&pubname=australia-build-workflows&ft:locale=en-US)**.**

To learn more about decisions tables, see [Edit decision tables using draft authoring](https://www.servicenow.com/docs/access?context=edit-decision-tables-using-draft-authoring&version=australia&pubname=australia-build-workflows&ft:locale=en-US) and [Use decision tables](https://www.servicenow.com/docs/access?context=use-decision-tables&version=australia&pubname=australia-build-workflows&ft:locale=en-US).

The source table aligns with the input state and input sub state and the destination table aligns with the output state.

For example, when the incident state is changed
to Closed (choice value 7), a lookup is performed using this decision table to ensure that the value in the destination IT case table is also set to Closed (choice value 3).

These values can be found in the Dictionary Entry
for the State field.

## Healthcare IT case state default values {#cto-it-modify-decision-tables__section_tyk_1fz_c2c}

{#cto-it-modify-decision-tables__table_kyb_z51_l2c__entry__3}

| Label | Value | Sequence |
|-|-|-|
| Open | 10 | 3 |
| Cancelled | 7 | 8 |
| Draft | 0 | -1 |
| Awaiting info | 18 | 4 |
| Resolved | 6 | 5 |
| New | 1 | 0 |
| Closed | 3 | 4 |
[ ]

{#cto-it-modify-decision-tables__table_kyb_z51_l2c}

## Incident state default values {#cto-it-modify-decision-tables__section_ubt_hfz_c2c}

{#cto-it-modify-decision-tables__table_yvj_wv1_l2c__entry__3}

| Label | Value | Sequence |
|-|-|-|
| New | 1 | 1 |
| In Progress | 2 | 2 |
| On Hold | 3 | 3 |
| Resolved | 6 | 6 |
| Closed | 7 | 7 |
| Canceled | 8 | 8 |
[ ]

{#cto-it-modify-decision-tables__table_yvj_wv1_l2c}