---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Create a group for all location support agents

# Create a group for all location support agents in Care Team Operations for Healthcare IT {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a group for location support agents with the sn_cto_hcit.loc_support_agent role assigned so that users added to this group inherits the collection of roles for Care Team Operations for Healthcare IT.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The location support agent role gives healthcare organization members the ability to view only healthcare IT cases associated with their healthcare organization.

## Prozedur

1. Navigate to AllUser AdministrationGroups.
2. Select New.
3. In the name field, enter a name for your team member group.
4. Fill in the other fields as needed.
5. Navigate to the roles related list.
6. Select Edit.
7. Add the sn_cto_hcit.loc_support_agent role into the Roles List.
8. Select Save.
{#cto-it-create-support-agent-group__steps_ovv_pbh_d2c}

## Ergebnisse

A user group is created for your location support agents to which you can assign your IT fulfillers when doing automated user imports.