---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Components installed

# Components installed with Care Team Operations for Healthcare IT {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Several types of components such as tables, user roles, and business rules are installed when you activate the Care Team Operations plugin.
Hinweis:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see <https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/plugins/task/find-components.html>.

## Tables installed with Care Team Operations for Healthcare IT {#cto-it-components__section_atf_cgm_c2c}

**Tables installed with Care Team Operations for Healthcare IT**

|-|-|
| **Table name** | **Description** |
| Care Team Operations for Healthcare IT case (sn_cto_hcit_case) | Abstract case type that provides a foundation to extend from when building your own operational request types. |
[ ]

{#cto-it-components__table_rqh_dgm_c2c}

## Base roles installed with Care Team Operations for Healthcare IT {#cto-it-components__section_gxz_dgm_c2c}

|-|-|-|
| sn_cto_hcit.admin | IT Admin | IT Admin role for Care Team Operations for Healthcare IT. |
| sn_cto_hcit.loc_support_agent | IT Support Agent | Views/resolves all cases under their assignment group. Tracks and fulfills cases. |
| sn_cto_hcit.viewer | IT Viewer | Views all IT and HCLS foundation data. **Note:**If users need access to incidents, the sn_incident_read role can be added to this role. |
| sn_cto_hcit.loc_contributor | CTO IT location contributor role | Reports cases, respond to cases, track cases at business location, views cases under their team. Hinweis: This role is automatically inherited into the Care Team Member role when the Care Team Operations for Healthcare IT plugin is installed. |
| sn_cto_hcit.loc_manager | Healthcare IT services support department manager | Monitors the tasks within their organizations. |
[ ]

{#cto-it-components__id_bwq_gqw_ngc}

## Plugins installed with Care Team Operations for Healthcare IT {#cto-it-components__section_kxm_sgm_c2c}

|-|-|
| **Plugin name** | **Description** |
| Care Team Portal (com.sn_cto_sp​) | Provides a portal experience for Care Team Operations for Healthcare IT users to create requests for supporting departments, manage teams, and gain visibility into submitted requests. |
| Healthcare Operations Core \[com.sn_hco\] | Healthcare Operations Core provides clinicians an uniform interface to report and track issues related to their day-to-day operations. This helps hospitals eliminate inefficient manual processes, reduce patient safety risks and increase patient satisfaction through timely resolution of issues and completion of important tasks. |
[ ]

{#cto-it-components__table_rdz_tgm_c2c}