--- sourceDocument: Australia Healthcare and Life Sciences sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Healthcare and Life Sciences ft:clusterId : - hcls bundleId : - hcls workflow : - Customer and Industry --- # Service Catalog installed # Service Catalog installed with Care Team Operations for Facilities {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 Minuten Lesedauer The Care Team Operations for Facilities service catalog is organized into a hierarchy of Facilities-related categories and subcategories that clinicians commonly report. This framework is specific to Facilities Management, focusing on the physical environment, building systems, and related infrastructure. {#cto-facilities-service-catalog__table_ajr_pzw_zfc__entry__2} | Name | Description | |-|-| | Emergency preparedness | Requests for developing and updating emergency plans, conducting drills, and training staff on emergency procedures. | | Environmental/Facility Conditions | Requests for repairs, routine maintenance, and inspections to confirm the physical state of buildings and grounds meets standards. | | Safety and Security | Requests for installation and maintenance of surveillance systems, access control systems, and emergency response planning. | | Utilities and building infrastructure | Requests for maintenance and management of essential services such as electricity, water, HVAC systems, and communication networks. | [Tabelle : 1. Service Categories] {#cto-facilities-service-catalog__table_ajr_pzw_zfc} {#cto-facilities-service-catalog__table_rfc_rzw_zfc__entry__3} | Catalog Item/Service Definition | Short Description | Description | |-|-|-| | Temperature and Humidity Control | Report temperature and humidity-related issues. | Manages temperature and humidity levels to confirm comfort and safety in various hospital areas, including operating rooms and patient rooms. Case categories: * Humidity Management - Excess humidity or condensation in sensitive areas. Dehumidifier or humidifier malfunctions. * Room Climate Issues - Operating rooms, patient rooms, and labs being too warm or cold. Heat distribution problems. {#cto-facilities-service-catalog__ul_ldp_vzw_zfc} | | Ventilation and Air Quality | Report HVAC and air quality issues. | Ensures efficient HVAC systems for proper air exchange and maintains indoor air quality by addressing odors and filter maintenance. Case categories: * HVAC System Efficiency - Inadequate air exchanges in patient-care areas. Inconsistent airflow or stagnant zones. * Indoor Air Quality Concerns - Persistent odors or musty smells indicating possible mold. Filter maintenance schedules not followed. {#cto-facilities-service-catalog__ul_zsn_5jg_1gc} | | Lighting and Noise | Report lighting and ambient noise-related issues. | Addresses lighting standards and controls ambient noise to maintain a suitable environment for patients and staff. Case categories: * Illumination Standards - Inadequate or flickering lights in clinical or public areas. Insufficient lighting in hallways or emergency exits * Ambient Noise Control- Loud HVAC systems, mechanical equipment, or ongoing construction. Acoustic issues in patient rooms. {#cto-facilities-service-catalog__ul_t2t_5jg_1gc} | | Water Supply and Plumbing | Report water leaks, temperature, and pressure-related issues. | Manages water pressure and temperature, repairs leaks, and drains to confirm reliable water supply and prevent flooding. Case categories: * Water Pressure and Temperature - Inconsistent hot water in patient showers or hand washing sinks. Sudden drops in water pressure. * Leaks and Drains - Dripping faucets, burst pipes, or water intrusion in ceilings/walls. Clogged drains causing localized flooding. {#cto-facilities-service-catalog__ul_urx_5jg_1gc} | | Slip, Trip, and Fall Hazards | Report floor and surface cracks, warps, and other moisture-related risks. | Enhances floor and surface integrity to prevent accidents caused by cracked tiles, warped floorboards, and moisture-related risks. Case categories: * Floor and Surface Integrity - Cracked tiles, warped floorboards, loose carpeting. Uneven thresholds between rooms or corridors * Moisture-Related Risks - Water leaks leading to slippery floors. Condensation in high-humidity areas {#cto-facilities-service-catalog__ul_wl1_vjg_1gc} | | Fire Safety and Evacuation Readiness | Report fire protection and evacuation pathway-related issues. | Maintains fire protection systems and evacuation pathways to confirm readiness in case of emergencies. Case categories: * Fire Protection Systems - Non-functioning fire alarms, detectors, or sprinkler heads. Expired or missing fire extinguishers. * Evacuation Pathways - Blocked or improperly labeled fire exits. Damaged or missing directional signage. {#cto-facilities-service-catalog__ul_vfd_vjg_1gc} | | Access Control | Report door, lock, and physical barrier-related issues. | Ensures door and lock maintenance and secures physical barriers and perimeters to control access to restricted areas. Case categories: * Door and Lock Maintenance - Faulty door hardware (e.g., hinges, latches). Broken badge readers for restricted areas. * Physical Barriers and Perimeters - Gaps in fencing or perimeter walls. Unsecured windows or roof access points. {#cto-facilities-service-catalog__ul_hrh_vjg_1gc} | | Power Supply and Electrical Systems | Report circuit overloads, breaker trips, and outlet-related issues. | Manages circuit overloads, breaker trips, and maintains outlets and fixtures to confirm reliable electrical systems. Case categories: * Circuit Overloads / Breaker Trips - Repeated breaker trips indicating overloaded circuits; Faulty or outdated wiring posing fire hazards. * Outlets and Fixtures - Damaged or loose wall outlets. Malfunctioning light switches or corridor lighting panels. {#cto-facilities-service-catalog__ul_elk_vjg_1gc} | | Elevator Functionality | Report elevator reliability and safety related issues. | Ensures mechanical reliability and safety features of elevators to provide secure and efficient transport within the hospital. Case categories: * Mechanical Reliability - Frequent malfunctions, doors jamming, or misalignments with floors. Overheating motors or delayed response times. * Safety Features - Emergency call buttons not functioning. Faulty or outdated braking systems. {#cto-facilities-service-catalog__ul_ix4_vjg_1gc} | | Building-Wide Systems | Report heating, cooling, compressed air, and vacuum system-related issues | Maintains heating, cooling, compressed air, and vacuum systems to confirm consistent and efficient building operations. Case categories: * Heating and Cooling (Boilers, Chillers) - Inconsistent hot water supply from boiler system. Chiller unit leaks or insufficient cooling capacity. * Compressed Air and Vacuum Systems - Poor line pressure affecting clinical utilities. Leaks or pressure fluctuations in piping. {#cto-facilities-service-catalog__ul_fqr_vjg_1gc} | | Generators and Backup Power | Report issues related to generator and backup power system reliability. | Ensures that generators and backup power systems are maintained and tested for reliability during power outages. Case categories: * Maintenance and Testing - Inconsistent testing schedules or poor maintenance logs. Fuel supply or battery issues preventing startup. * Transfer Switches - Slow or failed switchovers to backup power. Malfunctioning automatic transfer switches (ATS). {#cto-facilities-service-catalog__ul_ih5_vjg_1gc} | | Physical Disaster Readiness | Implements weather-related protections and flood control measures to safeguard the hospital against natural disasters. | Request weather-related protections. Case categories: * Weather-Related Protections - Roof, windows, and external structures not reinforced for storms. Unsecured building features (signage, awnings). * Flood and Water Intrusion Control - Inadequate sump pumps or drainage systems. Vulnerable basement or sub-level areas prone to flooding. {#cto-facilities-service-catalog__ul_gjz_vjg_1gc} | [Tabelle : 2. Catalog items] {#cto-facilities-service-catalog__table_rfc_rzw_zfc}