---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Tables installed

# Care Team Operations for Facilities data model tables {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The Healthcare Facilities Case \[sn_cto_facilities_case\] enables streamlined support for environmental services support use cases.
It extends the Healthcare Operations Core \[sn_hco_case\] case.
{#cto-facilities-data-model__table_cw3_mcx_zfc__entry__2}

| Field | Description |
|-|-|
| Number | The case number for this Healthcare Facilities case. Generated automatically when created. |
| Short description | Brief description of the issue. |
| Description | Description of the issue. |
| Category | The type of service. |
| Healthcare location | Healthcare location where the issue is being reported. |
| Location | Common location mapped to the healthcare location. |
| State | The current state of the Healthcare Facilities case. Synchronizes with the associated work order automatically when the Field Service Management plugin is installed. |
| Priority | Sequence in which the case should be resolved. |
| Urgency | Speed at which the case should be resolved. |
| Impact | Level of disruption caused. Indicates the size of the issue. |
| Opened by | The user who submitted the case. |
| Primary contact | The user for whom the case is created. |
| Assignment group | The assignment group of the user that fulfills and resolved the request/issue. |
| Assigned to | The user that fulfills and resolves the request/issue. |
| Requesting organization | The service organization of the requester. |
| Supporting organization | The service organization that fulfills the case/request. |
| Service | Service definition linked to the case. |
[ ]

{#cto-facilities-data-model__table_cw3_mcx_zfc}