---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Request facilities support using Care Team Portal

# Create a facilities support request using Care Team Portal {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the Care Team Portal to create a facilities support request.

## Vorbereitungen

Role required: sn_hco.care_team_member

## Warum und wann dieser Vorgang ausgeführt wird

Care Team Operations for Facilities comes with preconfigured service requests for facilities support departments.

Select the catalog item that aligns with your request type. Within the support request itself, use the Category field to specify the exact request category.

For example, a nurse who notices an issue with the temperature level in a room would navigate to Create a request \> Request Facilities service \> Temperature and Humidity Control and in the support request, set Category to Room climate issues.

For detailed information on the Facilities service catalog, see [Service Catalog installed with Care Team Operations for Facilities](https://servicenow-prod.fluidtopics.net/lAaFl~V7hh8Y_nxi3BrPCA "The Care Team Operations for Facilities service catalog is organized into a hierarchy of Facilities-related categories and subcategories that clinicians commonly report.").

## Prozedur

1. In the Care Team Portal, navigate to Create a requestRequest facilities service.
2. Choose the appropriate catalog item for your support request.
3. In the form that appears, fill in fields as needed.  
   {#cto-facilities-create-request-portal__table_bsh_bbx_zfc__entry__2}

   | Field | Description |
   |-|-|
   | Unit | The unit associated with the request. |
   | Location | The healthcare location in which facilities support is needed. |
   | Category | The category of this request. For a detailed list of categories, see [Service Catalog installed with Care Team Operations for Facilities](https://servicenow-prod.fluidtopics.net/lAaFl~V7hh8Y_nxi3BrPCA "The Care Team Operations for Facilities service catalog is organized into a hierarchy of Facilities-related categories and subcategories that clinicians commonly report."). |
   | Description | Optionally, enter a description of the issue to assist the support agent. |
   | Priority | The priority of the issue. Options are: * 1 - Critical * 2 - High * 3 - Moderate * 4. Low {#cto-facilities-create-request-portal__ul_csh_bbx_zfc} |
   | Available start | The day and time in which support can attempt to resolve the issue. |
   [ ]

   {#cto-facilities-create-request-portal__table_bsh_bbx_zfc}
4. **Wahlweise:** Add attachments as needed.
5. Select Submit.