---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configure

# Configuring Care Team Operations for Facilities {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Set up the Care Team Operations for Facilities application.

## Configuration overview {#cto-facilities-configuring__cf-config-parent-checklist}

1. [Install Care Team Operations for Facilities](https://servicenow-prod.fluidtopics.net/MFEt84bv4UbpW3eVJ4Q5Uw "Install the Care Team Operations for Facilities application [sn_cto_facilities] if you have the admin role.")

   Install the Care Team Operations for Facilities application \[sn_cto_facilities\] if you have the admin role.
2. [Set up work order synchronization in Care Team Operations for Facilities](https://servicenow-prod.fluidtopics.net/u~CYbnFte7_bSpH7KBwzgA "The Field Service Management [com.snc.work_management] plugin is required for work order synchronization to function with Care Team Operations for Facilities.")

   The Field Service Management \[com.snc.work_management\] plugin is required for work order synchronization to function with Care Team Operations for Facilities.
3. [Set up roles for Care Team Operations for Facilities](https://servicenow-prod.fluidtopics.net/pRDdALkMdIW43ugYgtsluA "Confirm that the appropriate roles are assigned to users of Care Team Operations for Facilities.")

   Ensure that the appropriate roles are assigned to users of Care Team Operations for Facilities.
4. [Create healthcare organizations for your healthcare facilities support teams](https://servicenow-prod.fluidtopics.net/G~GW2LeLJRDJ7RdCzvywmA "Create a healthcare organization to represent the fulfilling healthcare organization for facilities cases.")

   Create a healthcare organization to represent the fulfilling healthcare organization for healthcare facilities cases.
5. [Add members to your healthcare facilities support organization](https://servicenow-prod.fluidtopics.net/z5ByUc1QaJ3bE3AHmxb1pQ "Add members to your Care Team Operations for Facilities support organization to provide visibility and access to healthcare facilities cases.")

   Add members to your facilities support organization to provide visibility and access to healthcare facilities cases.
6. [Create a group for all location support agents in Care Team Operations for Facilities](https://servicenow-prod.fluidtopics.net/qCoSYSAv~deZIySQ159QJg "Create a group for location support agents with the sn_cto_facilities.loc_support_agent role assigned so that users added to this group inherits the collection of roles for Care Team Operations for Facilities.")

   Create a group for location support agents with the sn_cto_facilities.loc_support_agent role assigned so that users added to this group will inherit the collection of roles
   for Care Team Operations for Facilities
7. [Create a group for all location managers in Care Team Operations for Facilities](https://servicenow-prod.fluidtopics.net/pIz0Kpd0u2fmTnkC~jZsWA "Create a group for location managers with the sn_customerservice.svc_location_manager role assigned so that users added to this group inherits the collection of roles for Care Team Operations for Facilities.")

   Create a group for location managers with the sn_customerservice.svc_location_manager assigned so that users added to this group will inherit the collection of roles for Care Team Operations for Facilities.
8. [Set up assignment groups for Care Team Operations for Facilities](https://servicenow-prod.fluidtopics.net/i1f~U_xXj6DF~MN6S0o9iw "Associate assignment groups within your healthcare facilities organizations so work orders can be fulfilled.")

   Associate assignment groups with your healthcare organizations to determine which user groups are associated with specific healthcare organizations.
9. [Modify state decision tables in Care Team Operations for Facilities](https://servicenow-prod.fluidtopics.net/Bw~_ZW0o8rVfe4dfelTNFA "Use Decision Builder to change the state mappings for cases and incidents work orders in Care Team Operations for Facilities.")

   Use Decision Builder to change the state mappings for cases and incidents work orders in Care Team Operations for Facilities.
10. [Add custom record producers to the service catalog in Care Team Operations for Facilities](https://servicenow-prod.fluidtopics.net/gBvMoyuLG~LOuVPpSloXdQ "Add custom record producers that you've configured into service catalogs in Care Team Operations for Facilities.")

    Add custom record producers you've configured into service catalogs in Care Team Operations for Facilities.
{#cto-facilities-configuring__cf-config-parent-tasks-ol}