---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Healthcare Facilities case

# Healthcare Facilities case overview {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the Healthcare Facilities case \[sn_cto_facilities_case\] to create case types for facilities support requests.

If the Field Service Management \[com.snc.work_management\] plugin is installed, Healthcare Facilities cases automatically generate related work orders, which are assigned to supporting agents with the fulfiller role. If this
plugin isn't installed, support agents must fulfill the case itself.

By associating these cases with specific healthcare organizations, care team members can easily view all cases created for their team, unit, or
organization.

Any updates, comments, or status changes made to the work order reflect in the case, and vice versa. When a work order is linked to a case, the fulfiller only manages the work order, and the case is then updated to
reflect these changes.

## Work order auto-creation {#cto-facilities-case-overview__section_ukq_41q_xfc}

Work orders are created automatically in synchronization with Healthcare Facilities cases. All information from the Healthcare Facilities case is carried over into the work order.

## Comment synchronization {#cto-facilities-case-overview__section_vkq_41q_xfc}

Comments on the Healthcare Facilities case are viewable on the work order. Comments in the Compose panel of the work order are viewable on the Healthcare Facilities case.

## State synchronization {#cto-facilities-case-overview__section_wkq_41q_xfc}

The state of both the work order and the healthcare case remains in synchronization throughout the entire fulfillment process. Use the Care Team Portal to track your case state in real time through viewing case details in the
portal.  
Hinweis:  
In Care Team Operations for Facilities, case data only synchronizes with work orders and doesn't synchronize with work order tasks. Only updates made to the work order affect the associated case data.