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sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

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ft:locale :

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ft:publication_title :

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---

# Setting up roles and responsibilities in Care Team Operations for Environmental Services

# Setting up roles and responsibilities in Care Team Operations for Environmental Services {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

To manage access effectively in Care Team Operations for Environmental Services, first understand how roles and responsibilities work together. These concepts build on the Service Model Foundation (SMF) but are adapted for
Healthcare Operations-specific use cases.

To understand how roles and responsibilities function in Healthcare Operations, see [Setting up roles and responsibilities for Healthcare Operations users](https://servicenow-prod.fluidtopics.net/_ChG0hiTVefgUAVymUQF0g "To manage access effectively in Healthcare Operations Core (HCO), first understand how roles and responsibilities work together. These concepts build on the Service Model Foundation (SMF) but are adapted for HCO-specific use cases.").

The following roles and responsibilities are included with Care Team Operations for Environmental Services:  
{#cto-evs-set-up-roles-responsibilities__table_wtz_5ks_jhc__entry__3}

| Role | Responsibility | Description |
|-|-|-|
| sn_cto_evs.loc_support_agent | Support Department Agent Inherits Location Support Agent responsibility from Service Model Foundation. | Can view/resolve all cases under their assignment group, tracks, and fulfill cases. |
[ ]

{#cto-evs-set-up-roles-responsibilities__table_wtz_5ks_jhc}

## What to do next {#cto-evs-set-up-roles-responsibilities__section_wm2_23n_khc}

1. [Set up roles for Care Team Operations for Environmental Services](https://servicenow-prod.fluidtopics.net/o5Uhfg5IxiZ3NB4KeIFMJA "Assign the correct roles to users of Care Team Operations for Environmental Services.")
2. [Assign responsibilities to Care Team Operations for Environmental Services users](https://servicenow-prod.fluidtopics.net/zYv0wtumAgOswefZBbqEGw "Assign responsibilities to users in Care Team Operations for Environmental Services to dictate which specific records users are authorized to view or modify.")
{#cto-evs-set-up-roles-responsibilities__ol_e55_23n_khc}