---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Assign roles

# Set up roles for Care Team Operations for Environmental Services {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Assign the correct roles to users of Care Team Operations for Environmental Services.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

Roles control access to features, capabilities, and data in the Care Team Operations for Environmental Services application.

You can assign roles to individual users or groups. When you apply roles to groups, the members of those groups inherit those roles.  
Hinweis:  
User roles can be configured during the initial setup process for healthcare organizations, or at any time thereafter as needed.  

|-|-|-|
| sn_cto_evs.loc_support_agent | Environmental services support department agent | Can view/resolve all cases under their assignment group, track cases, and fulfill cases. **Note:**If view access to work orders is needed, this role can contain the wm_read role. |
| sn_cto_evs.loc_manager | Environmental services support department manager | Monitors the tasks within their organizations. |
[Tabelle : 1. Roles installed with Care Team Operations for Environmental Services]

{#cto-evs-assign-roles__table_o1p_2lm_c2c}

**Example:**

To fulfill work orders created from the Care Team Portal using the Care Team Operations for Environmental Services plugin, you must be assigned the sn_cto_evs.loc_support_agent role.

## Prozedur

1. Navigate to AllUser AdministrationUsers then open a user record.
2. In the Roles related list, select Edit.
3. In the Collection list, select the desired roles, and then select Add.
4. Select Save.
{#cto-evs-assign-roles__steps_jh5_ggz_xfc}