---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Request EVS support using Care Team Portal

# Create an environmental services support request using Care Team Portal {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the Care Team Portal to create an environmental services support request.

## Vorbereitungen

Role required: sn_hco.care_team_member

## Warum und wann dieser Vorgang ausgeführt wird

Care Team Operations for Environmental Services comes with preconfigured service requests for facilities support departments.

Select the catalog item that aligns with your request type.

For example, a nurse who notices a room needs clean linens would navigate to Create a request \> Request environmental service \> Clean Linen Delivery request and fill in the request details.

For detailed information on the Care Team Operations for Environmental Services service catalog, see [Service Catalog installed with Care Team Operations for Environmental Services](https://servicenow-prod.fluidtopics.net/YNFeUu4twzTX9abh0dPcGw "The Care Team Operations for Environmental Services service catalog is organized into a hierarchy of EVS-related categories and subcategories that care teams commonly report.").

## Prozedur

1. In the Care Team Portal, navigate to Create a requestRequest environmental service.
2. Choose the appropriate catalog item for your support request.
3. In the form that appears, fill in fields as needed.  
   {#create-evs-request-portal__table_bsh_bbx_zfc__entry__2}

   | Field | Description |
   |-|-|
   | Unit | The unit associated with the request. |
   | Location | The healthcare location in which environmental support is needed. |
   | Description | Optionally, enter a description of the issue to assist the support agent. |
   | Category | The category of this request. For a detailed list of categories, see [Service Catalog installed with Care Team Operations for Environmental Services](https://servicenow-prod.fluidtopics.net/YNFeUu4twzTX9abh0dPcGw "The Care Team Operations for Environmental Services service catalog is organized into a hierarchy of EVS-related categories and subcategories that care teams commonly report."). |
   | Priority | The priority of the issue. Options are: * 1 - Critical * 2 - High * 3 - Moderate * 4. Low {#create-evs-request-portal__ul_csh_bbx_zfc} |
   | Available start | The day and time in which support can attempt to resolve the issue. |
   [ ]

   {#create-evs-request-portal__table_bsh_bbx_zfc}
4. **Wahlweise:** Add attachments as needed.
5. Select Submit.
{#create-evs-request-portal__steps_q5c_kj2_1gc}