---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configure

# Configuring Now Assist for Care Team Operations {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You must first configure the Now Assist for Care Team Operations application so that care teams can use the agentic AI capabilities in Care Team Mobile or Care Team Portal.

## Configuration overview {#configuring-now-assist-hcls__cf-config-parent-checklist}

1. [Install Now Assist for Care Team Operations](https://servicenow-prod.fluidtopics.net/sqoKGJtc97VjO7JuT_t1rw "Install the Now Assist for Care Team Operations application[sn_cto_now_assist] if you have the admin role.")

   You can install the Now Assist for Care Team Operations application (sn_hco_now_assist) if you have the admin role.
2. [Activate Now Assist in Virtual Agent for case intake](https://servicenow-prod.fluidtopics.net/wlycSFF6j~THPAjs1uY08w "Activate Virtual Agent and set it to discoverable to enable case intake within the Request care team assistance agentic workflow.")

   Activate Virtual Agent and set it to discoverable to allow case intake within the Request care team assistance agentic workflow.
3. [Enable the Case creation AI agent to create cases](https://servicenow-prod.fluidtopics.net/pQCtuQ3tsGnUhZlVKkhyJQ "Activate the HCO case intake is complete trigger within AI Agent Studio for the Care team operations case creation AI agent to create cases after case intake.")

   Activate the HCO case intake is complete trigger within AI Agent Studio for the Case creation AI agent to create cases after case intake.
4. [Enable Now Assist in AI Search for case intake](https://servicenow-prod.fluidtopics.net/EDNstoZxOdlQoOgHAsTq8A "Enable AI search so that users can start the case intake process from the search menu in Care Team Portal.")

   Enable AI search so that users can start the case intake process from the search menu in Care Team Portal.
5. [Enable the Now Assist icon in Care Team Mobile](https://servicenow-prod.fluidtopics.net/Z33KZSwO3zuViMtPekktdQ "Set up the Now Assist icon within Care Team Mobile so you can leverage the Request care team assistance agentic workflow in Care Team Mobile.")

   Set up the Now Assist icon within Care Team Mobile so users can leverage the Request care team assistance agentic workflow in Care Team Mobile.
6. [Manage domain intelligence for AI agents](https://servicenow-prod.fluidtopics.net/qWzc_1~6hFEJ4V43NChMKA "When you install Now Assist for Care Team Operations, a knowledge base article is added that lets agents in the Request care team assistance agentic workflow create different Care Team Operations cases.")

   When you install Now Assist for Healthcare Operations, a knowledge base article is added that lets agents in the Request care team assistance agentic workflow create
   different Care Team Operations cases.
{#configuring-now-assist-hcls__cf-config-parent-tasks-ol}