---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Roles installed with Operational Resilience

# Roles installed with Operational Resilience {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 Minuten Lesedauer

Several types of roles are installed with the Operational Resilience application.

## Roles that are installed with Operational Resilience {#roles-installed-with-op-res__section_esl_zl2_4tb}

Hinweis:  
For more information on roles and FAQs, see [KB0555605](https://support.servicenow.com/nav_to.do?uri=/kb?id=kb_article_view&sysparm_article=KB0555605). {#roles-installed-with-op-res__table_rnp_cm2_4tb__entry__2}

| Role name | Description |
|-|-|
| Operational Resilience administrator \[sn_oper_res.admin\] | The Operational Resilience administrator is responsible for: * Configuring scenarios * Setting up entity types, entity filters, and reporting pillars based on dashboard requests from the business teams. * Customizing reports on the Operational Resilience dashboard. {#roles-installed-with-op-res__ul_rqc_k4r_lnb} The Operational Resilience administrator should have the ITIL role to add the CMDB relationship between the service and the process. The Operational Resilience administrator role contains the following roles: * sn_grc.admin * sn_oper_res.manager * Contains sn_grc_case_mgmt.grc_case_admin, who inherits the ability to set up the vulnerability type, state models, vulnerability assessment templates, and document templates. {#roles-installed-with-op-res__ul_h3v_v2s_2mb} |
| Operational Resilience Manager \[sn_oper_res.manager\] | The Operational Resilience Manager is responsible for: * Ensuring operational resilience in the organization using the dashboards and reports * Reviewing reports on the Operational Resilience dashboard, as well as supporting data. {#roles-installed-with-op-res__ul_jhq_m4r_lnb} The Operational Resilience Manager role contains the following roles: * sn_grc.manager * sn_compliance.reader * sn_oper_res.user * sn_risk.reader * Contains sn_grc_case_mgmt.grc_case_manager, who inherits the ability to submit operational vulnerability (A type of case). {#roles-installed-with-op-res__ul_vw5_mnz_pv} |
| Operational Resilience User \[sn_oper_res.user\] | The Operational Resilience User is responsible for: * Reviewing reports on the Operational Resilience dashboard, as well as supporting data. * Completing impact tolerance and test plans for individuals assigned to the service impact analysis. {#roles-installed-with-op-res__ul_krn_p4r_lnb} The Operational Resilience User can access the Vulnerability Response data. The Operational Resilience User role contains the following roles: * sn_incident.read * sn_grc.reader * task_editor * Contains sn_grc_case_mgmt.grc_case_business_user, who can be assigned tasks or issues in the operational vulnerability. {#roles-installed-with-op-res__ul_sf3_j5v_xv} |
| sn_oper_res.operational_resilience_business_user | Submits "Report operational vulnerability" from the employee center from: instancename/esc?id=emp_taxonomy_topic\&topic_id=14aedd93a314121051b1ab18951e6150\&in_context=true |
| BCM and Operational Resilience Administrator \[sn_oper_res.bcm_opres_admin\] | The BCM and Operational Resilience Administrator role contains the following roles: * sn_oper_res.bcm_opres_manager * sn_oper_res.admin {#roles-installed-with-op-res__ul_jtk_xtr_4zb} |
| BCM and Operational Resilience Manager \[sn_oper_res.bcm_opres_manager\] | The BCM and Operational Resilience Manager role contains the following roles: * sn_oper_res.bcm_opres_user * sn_oper_res.manager {#roles-installed-with-op-res__ul_dnb_35r_4zb} |
| BCM and Operational Resilience User \[sn_oper_res.bcm_opres_user\] | The BCM and Operational Resilience User role has the following permissions: * Can read the BCM UIB Workspace. * Cannot access the IRM reports or data. {#roles-installed-with-op-res__ul_q55_k4f_zzb}The BCM and Operational Resilience User role contains the following roles: * sn_bcm.viewer * sn_oper_res.user {#roles-installed-with-op-res__ul_szm_k5r_4zb} |
| IRM Operational Resilience User \[sn_oper_res.irm_opres_user\] | The Integrated Risk Management (IRM) Operational Resilience User role cannot access the BCM reports and data. It contains: * sn_grc.reader * sn_oper_res.user {#roles-installed-with-op-res__ul_lyy_mh4_d1c} The following user roles are contained only when policy and compliance management and risk management are installed: * sn_compliance.reader * sn_risk.reader {#roles-installed-with-op-res__ul_wsd_ph4_d1c} |
| IRM Operational Resilience Administrator \[sn_oper_res.irm_opres_admin\] | The IRM Operational Resilience Administrator role contains the following roles: * sn_oper_res.irm_opres_manager * sn_oper_res.admin {#roles-installed-with-op-res__ul_c3f_l5r_4zb} |
| IRM Operational Resilience Manager \[sn_oper_res.irm_opres_manager\] | The IRM Operational Resilience Manager role contains the following roles: * sn_oper_res.irm_opres_user * sn_oper_res.manager {#roles-installed-with-op-res__ul_jsl_l5r_4zb} |
[Tabelle : 1. Roles installed with Operational Resilience]

{#roles-installed-with-op-res__table_rnp_cm2_4tb} {#roles-installed-with-op-res__table_mqg_zbg_zzb__entry__3}

| Roles | Family | Comments |
|-|-|-|
| sn_oper_res.admin | IRM | None |
| sn_oper_res.manager | IRM | None |
| sn_oper_res.user | IRM | The sn_oper_res.user role is required to access Vulnerability profile records. |
| New roles introduced ||   |
| sn_oper_res.bcm_opres_admin | BCM | The sn_bcm.viewer role is required to access the BCM Configurable Workspace.​ A user with the sn_oper_res.bcm_opres_user+ role can access both Operational Resilience Workspace and BCM Configurable Workspace. |
| sn_oper_res.bcm_opres_manager | BCM | The sn_bcm.viewer role is required to access the BCM Configurable Workspace.​ A user with the sn_oper_res.bcm_opres_user+ role can access both Operational Resilience Workspace and BCM Configurable Workspace. |
| sn_oper_res.bcm_opres_user | BCM | The sn_bcm.viewer role is required to access the BCM Configurable Workspace.​ A user with the sn_oper_res.bcm_opres_user+ role can access both Operational Resilience Workspace and BCM Configurable Workspace. |
| sn_oper_res.irm_opres_admin | IRM | A user with the sn_oper_res.irm_opres_user+​ role can access the Operational Resilience Workspace, but cannot access the Compliance Workspace and Risk Workspace. ​ Extra roles are needed to access the Compliance Workspace and Risk Workspace. |
| sn_oper_res.irm_opres_manager | IRM | A user with the sn_oper_res.irm_opres_user+​ role can access the Operational Resilience Workspace, but cannot access the Compliance Workspace and Risk Workspace. ​ Extra roles are needed to access the Compliance Workspace and Risk Workspace. |
| sn_oper_res.irm_opres_user | IRM | A user with the sn_oper_res.irm_opres_user+​ role can access the Operational Resilience Workspace, but cannot access the Compliance Workspace and Risk Workspace. ​ Extra roles are needed to access the Compliance Workspace and Risk Workspace. |
[Tabelle : 2. Model types when Lite Apps are installed]

{#roles-installed-with-op-res__table_mqg_zbg_zzb}

## Roles created for BCM Professional and IRM Professional {#roles-installed-with-op-res__section_rpd_51v_zzb}

* The following roles are created for the BCM Professional users:  
  Hinweis:  
  When the app-grc-bcm-lite applications are not installed, the users with these roles are counted as operators.
  * sn_oper_res.bcm_opres_admin
  * sn_oper_res.bcm_opres_manager
  * sn_oper_res.bcm_opres_user
  {#roles-installed-with-op-res__ul_hpy_by2_11c}
* The following roles are created for the IRM Professional users:  
  Hinweis:  
  When the app-grc-bcm-lite applications are not installed, the users with these roles are counted as operators.
  * sn_oper_res.irm_opres_admin
  * sn_oper_res.irm_opres_manager
  * sn_oper_res.irm_opres_user
  {#roles-installed-with-op-res__ul_fj5_gy2_11c}
* When the following Lite applications are installed, the users with the sn_oper_res.bcm_opres_user, sn_oper_res.irm_opres_user, or sn_oper_res.user roles are counted as Lite operators.
  * BCM Lite application: app-grc-bcm-lite (Plugin id: com.snc.app_grc_bcm_lite)
  * IRM Lite application: app-grc-business-user-lite (Plugin id: com.sn_grc_lite)
  {#roles-installed-with-op-res__ul_jtd_3bv_zzb}
* The sn_oper_res.admin, sn_oper_res.manager, and sn_oper_res.user roles are included in IRM.
{#roles-installed-with-op-res__ul_z2k_fbv_zzb}

## Roles required for accessing the Workspaces {#roles-installed-with-op-res__section_xny_kcv_zzb}

A user with one of the following roles can access the Operational Resilience Workspace and BCM Configurable Workspace:

* sn_oper_res.bcm_opres_user
* sn_oper_res.bcm_opres_manager
* sn_oper_res.bcm_opres_admin
{#roles-installed-with-op-res__ul_jj1_jdv_zzb}  
A user with any following role can access the Operational Resilience Workspace:

* sn_oper_res.irm_opres_user
* sn_oper_res.irm_opres_manager
* sn_oper_res.irm_opres_admin
{#roles-installed-with-op-res__ul_ikc_ndv_zzb}  
A user with one of the following roles can access the Risk Workspace:

* sn_risk_workspace.business_op_risk_manager
* sn_risk_workspace.IT_risk_manager
* sn_risk_workspace.operatonal_risk_manager
{#roles-installed-with-op-res__ul_rdd_zcv_zzb}  
A user with one of the following roles can access the Compliance Workspace:

* sn_compliance_ws.corporate_compliance_analyst
* sn_compliance_ws.corporate_compliance_manager
* sn_compliance_ws.it_compliance_manager
{#roles-installed-with-op-res__ul_w5q_tcv_zzb}

## Roles used for reporting the incidents {#roles-installed-with-op-res__section_h4y_hnh_ydc}

The following roles are used for reporting incidents in the Digital resilience incident reporting module.{#roles-installed-with-op-res__table_shh_mnh_ydc__entry__2}

| Role | Description |
|-|-|
| sn_dri_inc_rptg.digital_resilience_incident_admin | Role for setting up administrative and Digital resilience incident activities. |
| sn_dri_inc_rptg.digital_resilience_incident_manager | Role for creating Operational Resilience and Digital resilience incident activities. |
| sn_dri_inc_rptg.digital_resilience_incident_user | Role for participating in Operational Resilience and Digital resilience incident activities. |
[Tabelle : 3. Roles used for reporting the incidents]

{#roles-installed-with-op-res__table_shh_mnh_ydc}

## Plugin dependencies for BCM Professional {#roles-installed-with-op-res__section_nnj_pvt_d1c}

For BCM Professional, the following mandatory applications are installed with Operational Resilience.

* Business Continuity Planning (com.snc.bcm.app_bcm_planning)
* Business Impact Analysis (com.snc.bcm.app_bcm_bia)
* Crisis Management (com.snc.bcm.app_bcm_exercise)
* Data Relationships Framework (com.sn_app_grc_relationship_config)
* Optional: Vulnerability Response (com.snc.vulnerability)
{#roles-installed-with-op-res__ul_onj_pvt_d1c}

## Plugin dependencies for IRM Professional {#roles-installed-with-op-res__section_pwh_v5t_d1c}

For IRM Professional, the following mandatory applications are installed with Operational Resilience.

* Advanced Risk Assessment (com.sn_risk_advanced)
* Data Relationships Framework (com.sn_app_grc_relationship_config)
* Policy and Compliance Management (com.sn_compliance)
* Risk Management (com.sn_risk)
* Optional: Vulnerability Response (com.snc.vulnerability)
{#roles-installed-with-op-res__ul_lqg_y5t_d1c}