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sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/governance-risk-compliance

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ft:locale :

    - de-DE

ft:publication_title :

    - Australia Governance, Risk, and Compliance

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---

# Add causes and consequences to a privacy case

# Add causes and consequences to a privacy case {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Define the root cause for the reported privacy case or event and its consequences on the organization using the Privacy Case Management application.

## Vorbereitungen

Role required: sn_privacy_case.privacy_case_analyst

## Warum und wann dieser Vorgang ausgeführt wird

You can add multiple causes to a privacy case and define a primary cause. Any privacy case can only have one primary cause. You can also add a cause that is suspected but not confirmed. Apart from specifying the primary the
cause, you can specify the consequence and any remediation measures taken to address the case.

## Prozedur

1. Navigate to AllPrivacy ManagementPrivacy Workspace.
2. Select the list ![List icon]() icon.
3. Select All Cases.
4. Open the case for which you want to add a cause and consequence.
5. Select New.
6. On the Cause and consequence form, fill in the fields.  
   For a description of the field values on the Cause and consequence form, see [Cause and consequence form](https://servicenow-prod.fluidtopics.net/ldoA5JUGyFoj6OmcM1hUjQ "Learn about the fields on the cause and consequence form. Use this form to define cause and consequence in the Privacy Case Management application.").
7. Select Save.
{#add-causes-consequences__steps_d14_tgc_xvb}
* **[Cause and consequence form](https://servicenow-prod.fluidtopics.net/ldoA5JUGyFoj6OmcM1hUjQ)**   
  Learn about the fields on the cause and consequence form. Use this form to define cause and consequence in the Privacy Case Management application.