---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Mastercard document requirements

# Mastercard document requirements {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Learn about Mastercard requirements for dispute supporting documents and images.

## Document requirements and acceptance criteria {#mastercard-image-and-document-requirements__section_pwx_jkp_h3c}

* Mastercom supports .jpeg, .tiff, and .pdf files only.
* Document names must not exceed 16 characters.
* The total size of all documents for one transaction must not exceed 18MB or 18000000 bytes.  
  Hinweis:  
  Mastercom recommends keeping the total size of all documents for one transaction under 14.5MB or 14500000 bytes to improve performance.
* Document names must use only English characters or numbers. They must not contain special characters or spaces within the zip file name (when attaching multiple images for a single transaction) or in file names within the zip.
* Documents must not contain extensive graphics or color elements.
* Document or image resolution must not exceed 300 X 300 DPI, and the pixel count must be less than 30000000.
{#mastercard-image-and-document-requirements__ul_cgz_mkp_h3c}

## Valid image format {#mastercard-image-and-document-requirements__section_hkc_vrw_h3c}

Mastercom supports the following image formats:

* TIFF_UNCOMPRESSED
* TIFF_HUFFMAN
* TIFF_G3_FAX
* TIFF_LZQ
* TIFF_G4_FAX
* JPEG
* TIFF_PACK
* TIFF_LZW
* TIFF_2D
* CCITT_G3
* CCITT_G4
* TIFF_JPEG
* TIFF_ABIC
* TIFF_ABIC_BW
* TIFF_G4_FAX_FO
* CCITT_G4_FO
* CCITT_G3_FO
* TIFF_JBIG
* TIFF_G4_FAX_STRIP
* JPEG2000
* TIFF_JPEG7 with single strip
* PDF
* PDF_15
* PDF_LZW
* PDF_16
* TIFF_LZWWINFAX
* NCR
{#mastercard-image-and-document-requirements__ul_afw_yrw_h3c}