---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Roles and properties

# Insurance Claims Core roles and properties {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

This section outlines the core roles involved in managing insurance claims and highlights their system properties.

## Roles installed {#insurance-claims-core-roles-and-properties__section_wly_yyh_wdb}

The Insurance Claims Core includes access control lists (ACLs) and read-write user roles to restrict access to different tables.
{#insurance-claims-core-roles-and-properties__table_u1t_gb1_wdb__entry__2}

| Role title \[name\] | Description |
|-|-|
| Insurance Claims Core admin \[sn_ins_claim.admin\] | Create, read, write, and delete access to all tables including the core data. |
| Insurance Claims Core reserve writer \[sn_ins_claim.reserve_writer\] | Write access to the Claim Reserve table. |
| Insurance Claims Core reserve reader \[sn_ins_claim.reserve_reader\] | Read access to the Claim Reserve table. |
| Insurance Claims Core property writer \[sn_ins_claim.property_writer\] | Write access to the Claim Incident table. |
| Insurance Claims Core property reader \[sn_ins_claim.property_reader\] | Read access to the Claim Incident table. |
| Insurance Claims Core payment writer \[sn_ins_claim.payment_writer\] | Write access to the Claim Payment table. |
| Insurance Claims Core payment reader \[sn_ins_claim.payment_reader\] | Read access to the Claim Payment table. |
| Insurance Claims Core participant writer \[sn_ins_claim.participant_writer\] | Write access to the Participant Role table. |
| Insurance Claims Core participant reader \[sn_ins_claim.participant_reader\] | Read access to the Participant Role table. |
| Insurance Claims Core coverage writer \[sn_ins_claim.coverage_writer\] | Write access to the Claim Coverage table. |
| Insurance Claims Core coverage reader \[sn_ins_claim.coverage_reader\] | Read access to the Claim Coverage table. |
| Insurance Claims Core claim injury writer \[sn_ins_claim.injury_reader\] | Write access to the Claim Injury table. |
| Insurance Claims Core claim injury reader \[sn_ins_claim.injury_writer\] | Read access to the Claim Injury table. |
| Insurance Claims Core profile reader \[sn_ins_claim.profile_reader\] | Read access to the Claim Participant (Profile) table. |
| Insurance Claims Core profile writer \[sn_ins_claim.profile_writer\] | Write access to the Claim Participant (Profile) table. |
| Policy Snapshot reader \[sn_ins_claim.policy_snapshot_reader\] | Read access to the Policy Snapshot table. |
| Policy Snapshot writer \[sn_ins_claim.policy_snapshot_writer\] | Write access to the Policy Snapshot table. |
[Tabelle : 1. Roles installed with the Insurance Claims Core application]

{#insurance-claims-core-roles-and-properties__table_u1t_gb1_wdb}

## Properties installed {#insurance-claims-core-roles-and-properties__section_agw_r1z_kjb}

To update the claims system properties, navigate to Insurance claim operationsProperties. The following properties are available:{#insurance-claims-core-roles-and-properties__table_lkm_djh_ms__entry__3}

| Property | Name | Description |
|-|-|-|
| Approval process required for claim reserves? | sn_ins_claim.reserve_approval | Determines if you want an approval process for claim reserve. |
| Hierarchical approval required for claim reserves? | sn_ins_claim.reserve_approval_is_sequential | When enabled, the manager receives a notification that the adjuster has submitted a claim reserve request for review. Even if the manager doesn't have the approval authority, the claim reserve approval request will always move a sequential order to all the next level manager for approval. When disabled, the approval request goes directly to a manager who has the approval authority for the amount. |
| Approval process required for claim payments? | sn_ins_claim.payment_approval | Determines if you want an approval process for claim payment. |
| Hierarchical approval required for claim payments? | sn_ins_claim.payment_approval_is_sequential | When enabled, the manager receives a notification that the adjuster has submitted a claim payment request for review. Even if the manager doesn't have the approval authority, the claim payment approval request will always move in a sequential order to all the next level manager for approval. When disabled, the approval request goes directly to a manager who has the approval authority for the amount. |
[Tabelle : 2. Claims system properties]

{#insurance-claims-core-roles-and-properties__table_lkm_djh_ms}