---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Financial Services Operations (FSO)

# Financial Services {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The ServiceNow®
Financial Services Operations (FSO) solution helps financial services institutions to reduce costs through automation, improve customer satisfaction, and embed risk and compliance controls across workflows.

|-|-|-|
| [ExploreIntroduction to core concepts and features.](https://servicenow-prod.fluidtopics.net/pSO_g1SzLIxJ15zNrJO~Sw "Use the ServiceNow Financial Services Operations (FSO) application to help create a seamless experience for your customers, agents, and managers while resolving issues and initiating and fulfilling requests.") | [Configure Plan and configure your implementation.](https://servicenow-prod.fluidtopics.net/NK35HfBFUgCAFT_ooIDBBQ "Set up your Financial Services Operations application by importing financial services data and reviewing and configuring the components installed with the application. You can configure record producers, Workflow Studio flows, assignment groups and rules, workspace, playbooks, and service level agreement definitions for Financial Services Operations applications. These settings enable creating and managing requests and tasks for banking operations.") | [IntegrateExtend FSO capabilities by integrating with other applications.](https://servicenow-prod.fluidtopics.net/hOTagIvyU7W4li535Y~3BQ "Financial Services Operations (FSO) integrations provide seamless client experiences with automated verification and acceptance.") |
| [Banking applicationsManage and configure banking solutions.](https://servicenow-prod.fluidtopics.net/w7ghS9pTWGnPR4XFLlj_kA "Use Financial Services Operations banking suite of applications to improve productivity by avoiding manual processes, information silos, and failures in communication.") | [Insurance applicationsManage and configure insurance solutions.](https://servicenow-prod.fluidtopics.net/jIiifvEQIY8NHqhAQzLlTg "Use Financial Services Operations insurance suite of applications to be agile, customer-centric, and responsive in resolving mid-term policy changes and requests.") | [AnalyzeAccess preconfigured dashboards with actionable data visualizations.](https://servicenow-prod.fluidtopics.net/lLHL~cISpJLQijzN~FvUxA "The Platform Analytics Solution contains prepackaged Performance Analytics content that you can use with other ServiceNow AI Platform products. The solution provides you with data visualizations that help you to improve your business processes and quantify the value of your self-services.") |
|   | [AutomateUse Now Assist for FSO to enhance user productivity and efficiency through proactive experiences using generative AI.](https://servicenow-prod.fluidtopics.net/ZbEfuYYGI_dMXMhfrMa7gg "Use the ServiceNow Now Assist for Financial Services Operations (FSO) application to leverage AI and Now LLM to automate your financial operations processes.") |   |
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## Additional resources {#fso-overview__section_mkm_mqs_vqb}

* Learn more about what's new and changed in this release at [Financial Services Operations release notes](https://www.servicenow.com/docs/access?context=financial-services-operations-rn-landing&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Log into your ServiceNow account and find additional information about implementing and deploying Field Service Management features at [Now Create](https://learning.servicenow.com/nowcreate).
* Work with an implementation specialist to streamline your Financial Services Operations setup process. To learn more, see the [Customer Success Center](https://www.servicenow.com/success.html).
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