---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Commercial Lines Servicing

# Commercial Lines Servicing {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

ServiceNow®
Commercial Lines Servicing enables underwriters and processors in your financial institution to quickly resolve commercial insurance policy service requests, and can help you transform your middle and back-office
insurance policy operations.

## Request apps on the Store {#fso-ins-commercial-policy-ops-landing-page__id_bcn_f2q_snb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#fso-ins-commercial-policy-ops-landing-page__inline-send-to-store}

|-|-|
| [Explore Learn about how customers, insurance agents, and policy processors use Commercial Lines Servicing.](https://servicenow-prod.fluidtopics.net/POq5xLaC9mDgHtgkxiRVaQ "Contributors, processors, and underwriters can use Commercial Lines Servicing to create and manage service requests for commercial insurance policies.") | [ConfigureConfigure Commercial Lines Servicing.](https://servicenow-prod.fluidtopics.net/VSCxVsxNYk0S6oMPWoZfXQ "Review the components that are installed with the Commercial Lines Servicing application and modify as needed for your organization's business needs.") |
| [Analytics and Reporting Monitor key statistics and track performance with preconfigured dashboard.](https://servicenow-prod.fluidtopics.net/nprvbmw~OUAiDDEAQ1Vxow "Commercial Lines Servicing contains preconfigured dashboards with actionable data visualizations that can help your organization improve your business processes and quantify the value of self-service.") | [Reference Get details about components such as roles, tables, plugins, and store applications that are installed.](https://servicenow-prod.fluidtopics.net/sg2f8Z_AQNgSfax92AoKkA "Several types of components are installed with the installation of the Financial Services Commercial Lines Servicing store application, including tables and user roles. The applications also install related plugins and store applications if they are not already installed.") |
[ ]

{#fso-ins-commercial-policy-ops-landing-page__table_iwv_lpv_klb}
* **[Exploring Commercial Lines Servicing](https://servicenow-prod.fluidtopics.net/POq5xLaC9mDgHtgkxiRVaQ)**   
  Contributors, processors, and underwriters can use Commercial Lines Servicing to create and manage service requests for commercial insurance policies.
* **[Install Commercial Lines Servicing](https://servicenow-prod.fluidtopics.net/_NytE6YGYuLb8rnlu7Lu8w)**   
  You can install the Commercial Lines Servicing (sn_ins_policy_b2b) application if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
* **[Configure Commercial Lines Servicing](https://servicenow-prod.fluidtopics.net/VSCxVsxNYk0S6oMPWoZfXQ)**   
  Review the components that are installed with the Commercial Lines Servicing application and modify as needed for your organization's business needs.
* **[Using Commercial Lines Servicing](https://servicenow-prod.fluidtopics.net/JtWiJzLbiTYMlhhvBG221Q)**   
  Learn how the following roles use Commercial Lines Servicing to update policies, change coverages, review and approve underwriting, and send documents for personal policies.
* **[Analytics and reporting for Commercial Lines Servicing](https://servicenow-prod.fluidtopics.net/nprvbmw~OUAiDDEAQ1Vxow)**   
  Commercial Lines Servicing contains preconfigured dashboards with actionable data visualizations that can help your organization improve your business processes and quantify the value of self-service.
* **[Commercial Lines Servicing reference](https://servicenow-prod.fluidtopics.net/JVc9XbFIixspm7WKY2zXZw)**   
  Learn about the components, such as the roles, tables, plugins, and store applications, that are installed when you install the Commercial Lines Servicing application.