---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Integration with Guidewire subflows

# Financial Services Operations Integration with Guidewire subflows {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

The Financial Services Operations Integration with Guidewire provides these subflows to automate Guidewire tasks. These subflows can be customized as per business needs.

## Subflows {#fso-guidewire-integration-subflows__section_wh5_54p_tyb}

A sample list of subflows is given below:  
{#fso-guidewire-integration-subflows__table_xh5_54p_tyb__entry__3}

| Category | Name | Description |
|-|-|-|
| Policy Snapshot for Claim Case | Create Insured Vehicle for Policy Snapshot | Creates an insured vehicle for the policy snapshot. |
| Policy Snapshot for Claim Case | Create Policy Coverage for Policy Snapshot | Creates policy and vehicle coverage for a policy. |
| Policy Snapshot for Claim Case | Create Policy Participant for Policy Snapshot | Creates policy participants for insured contacts on a policy. |
| Policy Snapshot for Claim Case | Create Policy Participants for Policy Snapshot | Iterate through the Input Claim Contacts IDs list, look up the contact details from Guidewire, and create policy participant records. |
| Policy Snapshot for Claim Case | Create Policy Scoped Coverages for Policy Snapshot | Iterate through the coverages of the policy for this claim and create policy coverage records for each participant. |
| Policy Snapshot for Claim Case | Create Policy Snapshot | Creates Policy Snapshot header record and routes to relevant granular subflows for creating the following: * Insurance policy related coverage * Insurance properties * Policy participants * Associated tables {#fso-guidewire-integration-subflows__ul_b4c_ff5_dzb} |
| Policy Snapshot for Claim Case | Create Vehicles and Vehicle Coverages for Policy Snapshot | Iterate through the vehicles covered by the policy for this claim and create customer property, insured property and policy coverages for each vehicle. |
| Policy Snapshot for Claim Case | Match Consumer or Account for Participant | Search for an existing consumer or account by Guidewire Policy System ID. |
| Policy Snapshot for Claim Case | Match Consumer or Account for Participant by ID | Search for an existing consumer or account by Guidewire Policy System ID. |
| Send Claim | Create Minimal Draft Claim | Creates a new draft claim in Guidewire using the Incident Date and Policy Number from the Claim Case. |
| Get Claim | Create Claim Coverages | Retrieves all the exposures from Guidewire and maps them to the Claim Coverages table. |
| Get Claim | Create Claim Documents | Download claim documents and attach them to the case record. |
| Get Claim | Create Claim Participant for Claim | Creates a Claim Participant for a specific claim contact. |
| Get Claim | Create Claim Participants for Claim | Creates new claim participant records for a given claim. |
| Get Claim | Create Commercial Auto Claim Case | Used to create a Commercial Auto Claim Case. |
| Get Claim | Create Injury Incidents for Claim | Creates injury incidents and claim participants. |
| Get Claim | Create Other Property Incidents for Commercial Auto | Retrieves all the fixed properties incident associated with the claim case. It creates the auto property record for the commercial auto case for each of the fixed property incidents. |
| Get Claim | Create Other Property Incidents for Personal Auto | Retrieves all the fixed property incidents associated with the claim case and creates the relevant auto property record. |
| Get Claim | Create Personal Auto Claim Case | Helps create a Personal Auto Claim Case. |
| Get Claim | Create Role for Claim Participant | Creates a Participant Role record by associating a Role to a Claim Participant on a Case. |
| Get Claim | Create Vehicle Property Incidents for Commercial Auto | Retrieves all the vehicle incidents from a given claim case and creates corresponding commercial auto property incidents. |
| Get Claim | Create Vehicle Property Incidents for Personal Auto | Retrieves all the vehicle incidents from a given claim case and creates corresponding personal auto property incidents. |
| Get Claim | Create Work Notes for Claim | Retrieves all notes from claim and adds them as work notes to the case. |
| Get Claim | Extract Name from Claim Contact | Extracts the First Name, Last Name for Person, or Company Name for Company. |
| Get Claim | Get Commercial Auto Claim | Based on the Claim ID, this subflow retrieves a specific commercial claim from Guidewire. |
| Get Claim | Get Personal Auto Claim | Based on the Claim ID, this subflow retrieves a specific personal claim from Guidewire. |
[ ]

{#fso-guidewire-integration-subflows__table_xh5_54p_tyb}