---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Explore

# Exploring Financial Services Operations {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the ServiceNow®
Financial Services Operations (FSO) application to help create a seamless experience for your customers, agents, and managers while resolving issues and initiating and fulfilling requests.

## Financial Services Operations overview {#exploring-fso-apps__section_blw_4hb_ftb}

This video provides an overview of how you can use Financial Services Operations to automate core operations, allowing financial institutions to securely manage tasks with prebuilt applications and workflows, making everyday tasks easier and faster.

## Financial Services Operations features {#exploring-fso-apps__section_hcq_d11_m5b}

FSO is designed to connect your front, middle, and back office agents using streamlined workflows on a single, secure platform.  
Key features of the FSO include:

* Digitize and automate your banking and insurance processes.
* Implement a centralized data model to ensure coordination across front, middle, and back office functions.
* Connect seamlessly across departments.
* Leverage advanced case management and workflows to efficiently delegate and resolve issues across departments.
* Offer a single platform for managing various financial operations including payments, loans, and compliance.
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## Financial Services Operations users {#exploring-fso-apps__section_dhp_cbk_h2c}

For more information on user roles in FSO, see [User roles and FSO Business rules](https://servicenow-prod.fluidtopics.net/CTV3agMihrNr1wmKq2PGIw "This section defines the various roles within Financial Services Operations Core and explains the business rules that guide the system’s actions.").

## Financial Services Operations workflow {#exploring-fso-apps__section_apl_jds_w2c}

The following example shows a sample Financial Services Operations end-to-end workflow describing different roles and stages handled by these roles starting from creating the case and related tasks through the completion of the case.

## Licensing {#exploring-fso-apps__section_lj4_tc3_s2c}

For more information on licensing, contact your ServiceNow account manager or sales representative.