---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Explore

# Exploring Financial Services Operations Integration with Mastercard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the Financial Services Operations Integration with Mastercard to automate and simplify how financial institutions manage Mastercard disputes. This integration leverages Mastercard Spoke actions and Mastercom APIs to support a range of dispute lifecycle events and ensure alignment with Mastercard specific business rules.

## Overview of Financial Services Operations Integration with Mastercard {#exploring-financial-services-operations-integration-with-mastercard__cf-exploring-parent-overview}

Financial Services Operations Integration with Mastercard helps manage disputes easily and efficiently within ServiceNow. It uses Mastercard Spoke actions to support key steps in the dispute process, such as searching transactions, creating claims and chargebacks, handling pre-arbitration and arbitration, and reporting fraud.

You can find more information about the Mastercard Spoke actions and setup details in the [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) documentation.  
The application includes predefined subflows for common use cases, and you can extend them to meet custom requirements. Its adapter layer simplifies the connection to dispute workflows, helping you resolve cases faster and more accurately.  
Wichtig:  
The Financial Services Operations Integration with Mastercard provides predefined subflows. However, these subflows are not yet integrated with the Workspace.

## Use Mastercard Spoke actions and APIs {#exploring-financial-services-operations-integration-with-mastercard__section_lbk_lwf_zfc}

Abbildung : 1. Overview of Mastercard and Mastercom API  
The Mastercard Spoke includes actions that use Mastercom APIs to automate key dispute events, such as:

* Collaboration
* First chargebacks
* Second presentments
* Arbitration
* Pre-arbitration
{#exploring-financial-services-operations-integration-with-mastercard__ul_nmx_csk_yfc}

## Financial Services Operations Integration with Mastercard benefits {#exploring-financial-services-operations-integration-with-mastercard__cf-exploring-parent-benefits}

{#exploring-financial-services-operations-integration-with-mastercard__table_ts3_kyk_4fc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Automatically connects workflows with Mastercom and shows real-time updates to track cases easily. | [Enables seamless integration with Mastercard's Mastercom API Suite and Mastercom Extended APIs](https://www.servicenow.com/docs/access?context=mastercard-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) | Administrator |
| Uses predefined subflows with built-in error handling and retry logic to reduce development time and errors. | [Financial Services Operations Integration with Mastercard subflows](https://servicenow-prod.fluidtopics.net/UhGr8jFQfKGRqXWGVvYfkA "You can use the following Financial Services Operations Integration with Mastercard application subflows to handle the Mastercard dispute management process.") | Administrator |
[Tabelle : 1. Financial Services Operations Integration with Mastercard benefits]

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## What to explore next {#exploring-financial-services-operations-integration-with-mastercard__cf-exploring-parent-links}

To learn more about configuring Financial Services Operations Integration with Mastercard, see:

* [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)
* [Configuring Financial Services Operations Integration with Mastercard](https://servicenow-prod.fluidtopics.net/AHxhrw7qTXBTm~teBb~aeg "Plan and configure your implementation of Financial Services Operations Integration with Mastercard.")
* [Components installed with the Financial Services Operations Integration with Mastercard](https://servicenow-prod.fluidtopics.net/msNddvHw8ePZ90_wHc1MNQ "Reference topics provide additional information on the installed components and subflows that you use to configure and administer Financial Services Operations Integration with Mastercard application.")
{#exploring-financial-services-operations-integration-with-mastercard__ul_us3_kyk_4fc}