---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Dispute decision tables

# Dispute decision tables {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Decision tables in Dispute Management provide decision logic for card dispute processing.  
The following table lists the decision tables used in Dispute Management.  
Hinweis:  
The rules shown here are provided as example rules. Review and configure to reflect your own processing policy.
{#dispute-decision-tables__table_u14_5q2_5cc__entry__2}

| Decision table | Description |
|-|-|
| Card dispute rules for internal policy  | Determines the appropriate financial action based on the details of a dispute case. The results can be:  * Immediate provisional credit * Immediate final credit * Deny * No credit {#dispute-decision-tables__ul_h1s_dr2_5cc} Hinweis: You can extend the predefined rules based on your own policies. |
| Derive Dispute Category without Content Pack | Determines the chargeback dispute category based on the dispute category and dispute reason whenever a dispute content pack isn't installed. |
| Derive Disputes Case Priority | Triages a dispute case based on the dispute category, transaction category, and SEC code (for ACH disputes). |
| Derive Intake Answers from Chargeback Reason Code and Messages | Determines answers to the following questions, based on the reason code: * What is this dispute due to? * What is incorrect about this transaction? {#dispute-decision-tables__ul_xpl_y5p_jhc} The answer determines which questionnaire to render in the playbook. |
| Determine chargeback dispute reason code  | Determines the chargeback reason code for Visa disputes based on the case categorization and the responses to the following questions: * What is incorrect about this transaction?  * This dispute is due to? {#dispute-decision-tables__ul_fz4_hr2_5cc} |
| Determine Chargeback Subflow by Network ID | Determines which chargeback eligibility subflows run based on the network ID of the disputed transaction. |
| Determine dispute category  | Determines the Dispute Case category based on the responses to the following questions:  * Do you recognize the merchant and the purchase?  * Did you provide authorization for the transaction?  * What is the issue that you're experiencing?  {#dispute-decision-tables__ul_d2r_kr2_5cc} |
| Determine Dispute Category Options | Determines the dispute category options that are displayed in the dispute questionnaire (based on the Network ID). |
| Determine Dispute Reason Options | Determines the dispute reason options that are displayed in the dispute questionnaire (based on the selected dispute category). |
| Determine Dispute Transaction Outcome | Determines the outcome status of the transaction based on the chargeback category, dispute service, and representment/response/appeal status. |
| Determine Next Activity Status | Determines the next activity in the card dispute workflow. |
| Determine questionnaire table and view  | Used to determine the Dispute Case questionnaire based on persona, card network, and category. |
| Determine Mastercard chargeback dispute reason code message | Determines the chargeback reason code. |
| Determine Reason Code and Category Subflow by Network ID | Determines the reason code and category subflow based on the network ID of the disputed transaction. |
| Dispute Document Rules | Determines whether an ACH dispute requires a Written Statement of Unauthorized Debit (WSUD). |
[Tabelle : 1. Dispute Management Decision Tables]

{#dispute-decision-tables__table_u14_5q2_5cc}
**Zugehörige Informationen**   

* [Decision Tables](https://www.servicenow.com/docs/access?context=decision-table&version=australia&pubname=australia-application-development&ft:locale=en-US)