---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Card Disputes

# Card Disputes data model {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

This section outlines the card disputes data model and the tables installed with the disputes application.

## Card disputes data model {#dispute-data-model__section_ozw_ytf_ncc}

The following diagram shows the tables and their relationships within the card disputes data model.  
Abbildung : 1. Disputes data model

## Card disputes tables {#dispute-data-model__section_ukt_t5f_ncc}

{#dispute-data-model__table_bvp_v5f_ncc__entry__3}

| Entity | Table name | What you can do |
|-|-|-|
| Dispute Task | sn_bom_credit_card_disputes_task | Track and manage dispute tasks; extends the Financial Task table \[sn_bom_task\]. |
| Dispute Transaction | sn_bom_credit_card_disputes_transaction | Store all credit card dispute transactions. |
| Business Checking Account | sn_bom_b2b_checking_account | Store checking account data for business customers; extends Deposit Account table \[sn_bom_deposit_account\]. |
| Business Saving Account | sn_bom_b2b_saving_account | Store saving account data for business customers; extends Deposit Account table \[sn_bom_deposit_account\]. |
| Deposit Account | sn_bom_deposit_account | Manage all checking and saving account records; extends Financial Account table \[sn_bom_financial_account\]. |
| Financial Account | sn_bom_financial_account | Store deposit, loan, credit card, line of credit, and insurance policy accounts; extends Sold Product table \[sn_install_base_sold_product\]. |
| Financial Task | sn_bom_task | Manage financial tasks such as inquiries, claims, credits, and loans; extends Industry Task table \[sn_ind_task\]. |
| Financial Transaction | sn_bom_transaction | Track all financial transactions across deposit, loan, and credit card accounts. |
| Line of Credit | sn_bom_line_of_credit | Store line of credit account records; extends Financial Account table \[sn_bom_financial_account\]. |
| Personal Checking Account | sn_bom_checking_account | Store checking account data for individual consumers; extends Deposit Account table \[sn_bom_deposit_account\]. |
| Service Definition | sn_bom_service_definition | Configure service definitions used across workflows; extends Service Definition table \[sn_case_type_selection\]. |
| Card Transaction | sn_bom_card_transaction | Store card-based transaction records; extends Financial Transaction table \[sn_bom_transaction\]. |
| Deposit Transaction | sn_bom_deposit_transaction | Store deposit transaction records; extends Financial Transaction table \[sn_bom_transaction\]. |
| Credit Transaction | sn_bom_line_of_credit_transaction | Store line of credit transactions; extends Financial Transaction table \[sn_bom_transaction\]. |
| Visa Dispute Intake | sn_bom_credit_card_dispute_intake | Capture Visa dispute questionnaire questions and responses; extends Intake Form table \[sn_evnt_inq_qtn\]. |
| Visa Dispute Cardholder Intake | sn_bom_credit_card_cardholder_dispute_intake | Store Visa dispute responses from consumers; extends Visa Dispute Intake table \[sn_bom_visa_cp_visa_dispute_questionnaire\]. |
| CRB Region Type | sn_bom_visa_cp_crb_region_type | Store Visa Card Recovery Bulletin (CRB) region details. |
| Mastercard Chargeback Reason Code Message | sn_bom_mcard_cp_mastercard_chargeback_reason_codes | Store Mastercard chargeback reason codes and messages. |
| Sold Products | sn_install_base_sold_product | Track products and services sold to accounts or consumers. |
| Product Model | cmdb_model | Configure product models for services, hardware, software, and consumables. |
| Card dispute service case | sn_bom_credit_card_disputes_services | Create and track card dispute cases initiated by agents. |
| Card service model | Sn_ent_card_service_model | Store card product information. |
| Deposit model | sn_ent_deposit_account_model | Define deposit product models like savings or checking accounts. |
| Case | sn_customerservice_case | Manage customer questions, issues, and resolutions, such as card dispute cases. |
| Task | Task | Track work progress related to case management. |
| Task | sn_customerservice_task | Centralize and manage customer service-related tasks. |
| Card disputes related transaction | sn_bom_credit_card_disputes_related_transaction | Store transactions associated with a card dispute. |
| Service Definition | sn_case_type_selection | Link services to case types and define request types. |
| Intake Form | sn_evt_inq_qtn | Store request-related questions and responses. |
| Personal Saving Account | sn_bom_saving_account | Store individual saving account data. |
| Payment Network | sn_bom_payment_network | Store payment processing network info such as Visa Interlink, Pulse. |
| Business Credit Card | sn_bom_b2b_credit_card | Store business credit card details and usage data. |
| Personal Credit Card | sn_bom_credit_card | Store individual credit card details. |
| Chargeback Reason Codes | sn_bom_chargeback_reason_codes | Categorize and store chargeback reasons per card network. |
| Financial Services Base | sn_bom_case | Manage all financial case records, including disputes and fraud investigations. |
| Account | customer_account | Store and manage customer account records. |
| Consumer | csm_consumer | Store information for B2C (individual) customers. |
| Contact | customer_contact | Maintain customer contact information. |
[ ]

{#dispute-data-model__table_bvp_v5f_ncc}
* **[Dispute decision tables](https://servicenow-prod.fluidtopics.net/Gpt3tR~RqI9DRs3t8ONhRQ)**   
  Decision tables in Dispute Management provide decision logic for card dispute processing.