--- sourceDocument: Australia Financial Services Operations sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Financial Services Operations ft:clusterId : - finso bundleId : - finso workflow : - Customer and Industry --- # Components installed with Group Life Servicing # Components installed with Group Life Servicing {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer Several types of components are installed with activation of the Group Life Servicing plugin, including tables and user roles. The applications also install related plugins and store applications if they are not already installed. Hinweis: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). ## Plugins installed {#components-installed-with-group-life-servicing__entry__2} | Plugin name | Description | |-|-| | Customer Service \[com.sn_customerservice\] | Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications. | | Group Life and Disability Underwriting \[sn_ins_group_uw\] | Enables insurance carriers to route service requests to underwriters based on their existing underwriting guidelines and rules. Underwriters can collaborate with distribution and servicing teams though a workflow. | [Tabelle : 1. Plugins installed with the Group Life Servicing application] ## Store applications installed {#components-installed-with-group-life-servicing__section_fvr_gtw_llb} {#components-installed-with-group-life-servicing__section_fvr_gtw_llb__entry__2} | Store application | Description | |-|-| | Financial Services Operations Core | Stores the customer data that is needed to make policy service requests. For more information, see [Financial Services Operations Core](https://servicenow-prod.fluidtopics.net/mk84aCKCg1Y5Y0XIg0VO2w "The Financial Services Operations (FSO) Core application provides a framework to enable financial institutions to organize and manage their data effectively to meet their business needs. This section introduces FSO Core and explains its purpose and key data design components."). | | Group Life Underwriting | Enables management of group policy underwriting services tasks that are used in insurance policy service cases. For more information, see [Components installed with Group Life Underwriting](https://servicenow-prod.fluidtopics.net/9VEr~RBjpU~z6yhmNHl~Fg "Several types of components are installed with activation of the Group Life and Disability Underwriting plugin, including tables and user roles."). | | Document Processor | Enables management of document services tasks that are used in insurance policy service workflows. For more information, see [Integrating with Document Processor](https://servicenow-prod.fluidtopics.net/6Fep7Wnge3jAJALJFf6NQA "ServiceNow Financial Services Document Processor enables other Financial Services Operations applications to collect and verify documents that are used in workflows across these applications. You can submit documents for verification​, and request deferment​ or exception."). | | Playbooks for Customer Service Management | Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://www.servicenow.com/docs/access?context=customer-service-case-playbooks&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). | | CSM Contributor User | Enables middle office teams to create cases for customer requests. For more information, see [CSM Contributor User](https://www.servicenow.com/docs/access?context=config-contributor-user&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) [Configure Contributor Users](https://www.servicenow.com/docs/access?context=config-contributor-user&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). | [Tabelle : 2. Store applications installed with the Group Life Servicing application] ## Roles installed {#components-installed-with-group-life-servicing__section_oh4_pl5_4tb} {#components-installed-with-group-life-servicing__table_ph4_pl5_4tb__entry__3} | Role title \[name\] | Description | Contains roles | |-|-|-| | Group policy admin \[sn_ins_group_life.admin\] | * Grant group insurance servicing roles * Delete group policy cases and tasks * Configure Group Life Servicing application * Create and modify group policy service definitions * Has read, write, and create access to group policy data | * decision_table_admin * sn_bom.service_definition_admin * sn_doc_processor.admin * sn_ins_group_life.processor {#components-installed-with-group-life-servicing__ul_d3z_p5z_vdb} | | Group life manager \[sn_ins_group_life.manager\] | * View the Performance Analytics reports in the Group Life Servicing dashboard * Use Process Mining projects for insurance operations processes | * sn_ins_group_life.processor * sn_ins_group_life.processor_connector {#components-installed-with-group-life-servicing__ul_xnp_pyz_g5b} | | Group policy processor \[sn_ins_group_life.processor\] | * Submit group insurance policy service requests * View the status of group insurance policy cases, underwriting tasks, and document services tasks * Record interactions | * sn_doc_processor.agent * sn_ins_group_life.info_viewer * sn_ins_group_life.info_writer * sn_bom.group_life_ins_policy_viewer * sn_bom.b2b_agent * sn_ins_group_uw.viewer {#components-installed-with-group-life-servicing__ul_qs3_bg5_qtb} | | Group policy processor connector \[sn_ins_group_life.processor_connector\] | * Access and view the status of individual life and disability policy cases, underwriting tasks, and document services tasks for customer accounts managed by them. * Create, update, and close cases and tasks for customer accounts managed by them * Record interactions | * sn_ins_group_life.info_viewer * sn_sla_definition_read * sn_bom.viewer * sn_bom.account_data_viewer * sn_bom.agent * sn_ins_group_life.info_writer * sn_bom.group_life_ins_policy_viewer * sn_ins_group_uw.viewer {#components-installed-with-group-life-servicing__ul_tpn_jfs_g5b} | | Group policy contributor \[sn_ins_group_life.contributor\] | Create and track policy service cases for accounts managed by them. Wichtig: For the contributor role to work, it must be combined with one of the CSM Contributor users roles. For more information, see [Roles and Personas](https://servicenow-prod.fluidtopics.net/IrRa5xztFFnnBmVlX8cgbg "Financial Services Operations (FSO) applications install agent connector and contributor roles to manage and monitor user privileges effectively. To provide the right level of access, these roles must be paired with roles in the CSM Industry data model and contributor user roles."). | * sn_ins_group_life.info_viewer * sn_sla_definition_read * sn_bom.account_data_viewer * sn_ins_group_life.info_writer * sn_bom.group_life_ins_policy_viewer * sn_customerservice.csm_workspace_user * sn_ins_group_uw.viewer * sn_bom.b2b_contributor {#components-installed-with-group-life-servicing__ul_y4x_v45_qtb} | | Group policy viewer \[sn_ins_group_life.viewer\] | View group insurance policy cases and related data | * sn_bom.ref_data_viewer * sn_bom.service_definition_read * sn_bom.account_data_viewer * sn_bom.group_life_ins_policy_viewer {#components-installed-with-group-life-servicing__ul_cws_tg5_qtb} | [Tabelle : 3. Roles installed with the Group Life Servicing application] {#components-installed-with-group-life-servicing__table_ph4_pl5_4tb} ## Tables installed {#components-installed-with-group-life-servicing__section_sh4_pl5_4tb} {#components-installed-with-group-life-servicing__table_th4_pl5_4tb__entry__2} | Table | Description | |-|-| | Group Life Policy Base \[sn_ins_group_life_base\] |
| | Group Life Policy Case \[sn_ins_group_life_service\] | | | Group Life Policy Task \[sn_ins_group_life_task\] | | | Insured Property Info \[sn_ins_group_life_insured_property_info\] | | | Policy Coverage Info \[sn_ins_group_life_policy_coverage_info\] | | [Tabelle : 4. Tables installed with the Group Life Servicing application] {#components-installed-with-group-life-servicing__table_th4_pl5_4tb}