---
sourceDocument: Australia API Reference
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/api-reference

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia API Reference

ft:clusterId :

    - crapiref

bundleId :

    - crapiref

workflow :

    - Creator


---

# Reference

# Troubleshooting {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Reference guide for troubleshooting SQL API errors.

## Prerequisites and Configuration Issues {#troubleshooting__section_itn_1y3_m3c}

Before troubleshooting SQL API errors, verify that the following prerequisites and configurations are in place:

* The SQL API plugin is installed on your ServiceNow instance (minimum version: Australia Patch 1 or Zurich Patch 8).
* JDK 17 is installed on the client machine.
* A non-interactive user with Identity Type set to Machine is created.
* The service account has the right roles assigned.
* MFA is disabled for the non-interactive user.
* ACLs with egress_sql and read operations are created for all tables the service account user needs to query.
* The client machine IP address is added to the SQL API Authentication Policy IP filter criteria.
{#troubleshooting__ul_jtn_1y3_m3c}
* **[Troubleshooting ODBC errors](https://servicenow-prod.fluidtopics.net/ioG2c4etAC4CbQvfcLHZ_A)**   
  Reference guide for common ODBC driver errors and their resolutions when using the ServiceNow SQL API.
* **[Troubleshooting JDBC errors](https://servicenow-prod.fluidtopics.net/3oCyDMcor4Khpo517M_ezA)**   
  Add short description.