---
sourceDocument: Australia API Reference
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/api-reference

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia API Reference

ft:clusterId :

    - crapiref

bundleId :

    - crapiref

workflow :

    - Creator


---

# API functions

# SOAP direct web service API functions {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The standard SOAP API is a set of small, globally defined functions that can be
performed on a targeted resource.
The targeted resource (or table) is defined in the URL by the format
`https://<instance name>.service-now.com/<table name>.do`.
{#r_DirectWebServiceAPIFunctions__id_brv_hgt_3xb__entry__2}

| Method Summary | Description |
|-|-|
| [insert](https://servicenow-prod.fluidtopics.net/sfToz7HnTtqoaEDAfGTysg "Creates a new record for the table targeted in the URL.") | Creates a new record for the table targeted in the URL. |
| [insertMultiple](https://servicenow-prod.fluidtopics.net/fJv5SjeshYGgt5xRkz9UVw "Creates multiple new records for the table targeted in the URL.") | Creates multiple new records for the table targeted in the URL. To enable multiple inserts, activate the [Web service import sets](https://www.servicenow.com/docs/access?context=c_WebServiceImportSets&version=australia&pubname=australia-integrate-applications&ft:locale=en-US). |
| [update](https://servicenow-prod.fluidtopics.net/e7FYEFBMlQ88dT0E07lTHQ "Updates an existing record in the targeted table in the URL, identified by the mandatory sys_id field.") | Updates a existing record in the targeted table in the URL, identified by the mandatory sys_id field. |
| [deleteRecord](https://servicenow-prod.fluidtopics.net/JTsNApJqd1lxqVEZUE0mhg "Delete a record from the targeted table by supplying its sys_id.") | Deletes a record from the targeted table by supplying its `sys_id`. |
| [deleteMultiple](https://servicenow-prod.fluidtopics.net/8F47rkv~IRiIoQzGYEV2kQ "Delete multiple records from the targeted table by example values.") | Delete multiple records from the targeted table by example values. |
[Tabelle : 1. Data Modification API]

{#r_DirectWebServiceAPIFunctions__id_brv_hgt_3xb} {#r_DirectWebServiceAPIFunctions__id_wz4_3gt_3xb__entry__2}

| Method Summary | Description |
|-|-|
| [getKeys](https://servicenow-prod.fluidtopics.net/8Ywnupg8Hogn~agJj_I4MA "Query the targeted table by example values and return a comma delimited sys_id list.") | Query the targeted table by example values and return a comma delimited `sys_id` list. |
| [getRecords](https://servicenow-prod.fluidtopics.net/o3oR7MYRNbyrcoKpE1uO6A "Query the targeted table by example values and return all matching records and their fields.") | Query the targeted table by example values and return all matching records and their fields. |
| get | Query a single record from the targeted table by `sys_id` and return the record and its fields. |
| [aggregate](https://servicenow-prod.fluidtopics.net/Xsdld2IdFqJYdTW0G5ORfw "Query a table using an aggregate function including SUM, COUNT, MIN, MAX, LAST, and AVG.") | Query using and aggregate functions SUM, COUNT MIN, MAX, LAST, and AVG. To enable the aggregate functions, activate the Aggregate Web Service Plugin. |
[Tabelle : 2. Data Retrieval API]

{#r_DirectWebServiceAPIFunctions__id_wz4_3gt_3xb}
* **[Data Retrieval API](https://servicenow-prod.fluidtopics.net/B8hYRPL_1dyPacDeUP8F9w)**   
  Data Retrieval API method summaries and descriptions.
* **[Data Modification API](https://servicenow-prod.fluidtopics.net/ttQ6l8ZDWf0124mqX88mzQ)**   
  Data Modification API method summaries and descriptions.

**Zugehörige Konzepte**   

* [Use forms to limit or extend the query response](https://servicenow-prod.fluidtopics.net/g6EGpmcS1W97yv4yr7ujkw "On occasion, there is a need to limit the number of field values that a SOAP query returns.")
* [Return the display value for reference variables](https://servicenow-prod.fluidtopics.net/VoiCSntUS~6RY1UsdZcz5g "When you query a record using a get or getRecords function, the instance returns all fields associated with that record. The fields are often reference fields that contain a sys_id for a record on another table.")
* [Clear values from a target instance](https://servicenow-prod.fluidtopics.net/uFZQ8EgdC6ucCOaG1MfY9A "You can pass an empty value through a SOAP parameter to clear the respective value in the target instance.")
* [Retrieve journal entries using direct web services](https://servicenow-prod.fluidtopics.net/31N6WUtVZsTgB1uIJTlD5A "To get the contents of a journal field, make a second soap request against the sys_journal_field table to pull the appropriate journal records back for the record in question.")
* [Retrieve choice fields using direct web services](https://servicenow-prod.fluidtopics.net/tcDs9T_AyjcAgoIAEhcW_w "To retrieve or set choice fields, use the choice Value, not the Label.")
* [Persist an HTTP session across all SOAP calls](https://servicenow-prod.fluidtopics.net/~UA3qJqn8QGpBpV0eU~UiQ "In circumstances when a SOAP client makes many calls in a short amount of time, you may want to re-use a single HTTP session for all SOAP calls.")