Configure guest user access

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • To enable SDK services to be accessible by unauthenticated users, you must configure the Mobile SDK on your ServiceNow instance to allow guest user access. A guest user can view public web pages hosted in an instance using NowWeb, have a conversation as a guest using NowChat, access public data on the instance using NowTableService and NowGraphQLService, and access custom API services configured for unauthenticated users using NowAPIService.

    Vorbereitungen

    Role required: admin

    Prozedur

    1. Navigate to All > Mobile SDK > All and select the application to which you want to allow guest access.
    2. For each service that you want to enable guest access, add "allowGuestAccess":true to its configuration array.
      Hinweis:
      The NowAttachment service does not currently support guest access.
      Enable guest access
    3. Select Update to save your changes.