---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Account onboarding

# Account onboarding {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

With the account onboarding solution, service providers can repeatedly define, measure, and collaborate with customers on the activities needed to onboard rapidly.  
Wichtig:  
Account Lifecycle Events has been renamed to Customer Success Management in Zurich.
* **[Account onboarding landing page](https://servicenow-prod.fluidtopics.net/Nj9cY2ezCWi171NB6_EvFA)**   
  Get real time visibility into your onboarding cases and track your onboarding tasks.
* **[View account onboarding cases in the CSM portal](https://servicenow-prod.fluidtopics.net/RVlXHF8lmkYYLeFF2wyU8A)**   
  View the account onboarding case records or case task records on the Customer Service Management (CSM) portal.
* **[Recommended Actions available with account onboarding](https://servicenow-prod.fluidtopics.net/JDf1ECUgdPo2mDqWzZpZ_Q)**   
  Use the predefined recommended actions that are available with the base system during the account onboarding process.
* **[Create a success play for account onboarding](https://servicenow-prod.fluidtopics.net/Cz3emd5~px87TumFgNbmkw)**   
  Use this option to create a success play for successfully completing an account onboarding journey.
* **[View related items](https://servicenow-prod.fluidtopics.net/E9RBrysuWNhfbDZpkv0UcA)**   
  The Related Items component provides access to related list items associated with your account onboarding case.
* **[Account onboarding knowledge base](https://servicenow-prod.fluidtopics.net/gGl84dvSxClxg3fmrNUFbw)**   
  Several knowledge base articles are provided for account onboarding.