---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Testing, training, and go-live

# Testing, training, and go-live {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

These phases are designed to involve customers in testing and confirm that they have received adequate training before the go-live date.  
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| Stage | Activity | Details |
|-|-|-|
| Testing \& Training |   | The following tasks are available with the base system: * Go-live change request * Plan and complete go-live communications * Plan and complete training * Execute training {#account-lifecycle-use-playbook-test-golive__ul_mgp_bsg_byb} Select Mark Complete to go to the next stage. |
| Go-Live /Post Support |   | Go-live support case The primary case related to any onboarding issues that are a result of go-live. The onboarding team works with the appropriate teams to resolve any outstanding issues. |
[ ]

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After you have created the account onboarding case, you can perform the following activities:

* Select Discuss to start a sidebar discussion about this onboarding case. In the pop-up window, select the participants who must participate in the discussion, enter a brief message, and select Start discussion. A window appears with a link to the record for this onboarding case. Select Open record to open the record and start the discussion. When the discussion has been completed, you can see the details in the Activity stream.
* Select Create success play to create automated actions that must be performed during an engagement lifecycle. See [Create a success play](https://servicenow-prod.fluidtopics.net/yS8iEYRWubY2TU_w3ibY3g "Use this option to create a success play to create automated actions.") for details.
* Open the Activity stream and select Email from the More drop down list. Enter the required details and select Send email.  
  Hinweis:  
  You can send emails only to the team members associated with the account.
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