---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Development and automation

# Development and automation {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

This phase is used to track and complete critical activities including account relationship management, maintenance scheduling, Service Level Agreement (SLA) definition, and Service Exchange installation (when required).
{#account-lifecycle-use-playbook-development__table_ghf_3n4_1yb__entry__3}

| Stage | Activity | Details |
|-|-|-|
| Development \& Automation |   | The following activities are available with the base system: * Setup account relationships * Set maintenance schedules * Create process SLAs and offerings * Reporting * Catalog development (general) * Related work {#account-lifecycle-use-playbook-development__ul_ack_h4w_1yb} Hinweis: If you have selected any of the Service Exchange integration options in the Initial Setup stage, the relevant activities are displayed and you can configure them as required. These activities can be configured according to your requirements. You can add or delete tasks, and modify them as required. In the Related work activity, you can create ad-hoc tasks if necessary. See [Configure onboarding tasks in playbook](https://servicenow-prod.fluidtopics.net/lHAvS9eC4XY1YpAWTGvEhg "You can configure customer success onboarding tasks in a playbook using the Process Automation Designer.") for details on simple configuration tasks. |
[ ]

{#account-lifecycle-use-playbook-development__table_ghf_3n4_1yb}

Review the data and select Mark Complete to move to the next stage.