---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Touchpoints

# Touchpoints {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Customer success agents can schedule regular touchpoints during the life cycle of an engagement to evaluate progress, provide feedback, and offer guidance.

Touchpoints support conversations between providers and enterprise customers throughout the engagement life cycle. Touchpoints help capture and organize both internal and external meeting notes, and ensure that all communication and
action items are efficiently tracked and easily accessible for future reference.

## Touchpoint user roles {#account-lifecycle-touchpoints__section_gyh_vd3_rdc}

{#account-lifecycle-touchpoints__table_bcc_zd3_rdc__entry__2}

| User role | Description |
|-|-|
| Success Agent | Can create, read, and update touchpoints and meeting records. |
| Success Customer | Can create and update touchpoints, meeting records, and schedule meetings. |
[ ]

{#account-lifecycle-touchpoints__table_bcc_zd3_rdc}

See [Touchpoint home page](https://servicenow-prod.fluidtopics.net/iiNcYCvNBMiTONNvBDj25g "During the engagement lifecycle, customer success agents schedule regular touchpoints with customers to evaluate progress, provide feedback, and offer guidance.") for more details.