---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Configure playbook activities

# Configure the onboarding playbook activities {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use Playbooks in Workflow Studio to configure the account onboarding playbook activities.

In Playbooks, an activity represents one step in your overall business process. You can sequence many activities together in the stages of your process. A stage is made up of many sequenced activities that are
grouped in a logical way. You can add or create your own activity definitions, or delete an activity that is not required. For more details, see [Playbook builder](https://www.servicenow.com/docs/access?context=exploring-process-automation-designer&version=australia&pubname=australia-build-workflows&ft:locale=en-US).

* **[Configure onboarding tasks in playbook](https://servicenow-prod.fluidtopics.net/lHAvS9eC4XY1YpAWTGvEhg)**   
  You can configure customer success onboarding tasks in a playbook using the Process Automation Designer.