---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Manage playbooks

# Manage customer success playbooks {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create playbooks to define planned and unplanned activities during the engagement lifecycle.
* **[Create an internal play playbook](https://servicenow-prod.fluidtopics.net/lkIZ9lH8ejMLqsyyPlqDkw)**   
  Create an internal play playbook to define planned or unplanned activities that the customer does not have access to during the engagement lifecycle. This playbook is your starting point to define any internal processes required by your organization.
* **[Create a customer play](https://servicenow-prod.fluidtopics.net/vHImFwgqQn4YaC7CmYyynQ)**   
  Create a customer play in collaboration with customers to define planned and unplanned activities that are required to support an engagement. The customer play playbook is your starting point to configure the success processes required in your organization.
* **[Create a renewal playbook](https://servicenow-prod.fluidtopics.net/QENWZBDxiIkxL1z_glQcbg)**   
  Create a renewal playbook to define processes to simplify contract renewals and identify expansion opportunities.