---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Internal play playbook

# Internal play playbook {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the internal play playbook as a starting point to define planned or unplanned activities that the customer does not have access to during the engagement lifecycle. This playbook can contain one or more internal play tasks
with predefined activities.  
The internal play playbook consists of three stages:

* Initiate: Create an internal play record for an engagement and enter the core information.
* Define the Action Plan: Specify the steps and tasks for this internal play.
* Review \& Close: Review and close the playbook when all the internal play tasks have been completed.
{#account-lifecycle-internal-playbook__ul_ubd_3rb_qdc}

For instructions on how to create the internal play playbook, see [Create an internal play playbook](https://servicenow-prod.fluidtopics.net/lkIZ9lH8ejMLqsyyPlqDkw "Create an internal play playbook to define planned or unplanned activities that the customer does not have access to during the engagement lifecycle. This playbook is your starting point to define any internal processes required by your organization.").