---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Implementation record

# Implementation record {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Implementation records are used to track the progress of a partner or a customer implementing a product or a service.

Implementation records capture the planned work items associated with an engagement such as owner, start and end dates, state, and progress. Technology service providers can monitor the various aspects of an engagement, the different
parties involved, and any associated risks.  
Without a structured system for tracking implementation progress, businesses face several challenges:

* Lack of visibility
* Inefficient communication
* Delayed issue resolution
* Customer churn risk
* Inconsistent onboarding
{#account-lifecycle-imp-record__ul_i22_wck_xfc}

Implementation records provide a centralized view of the implementation status, and any issues encountered during the deployment process. They provide critical visibility into the deployment activities that directly impact customer
success and delivery outcomes.

Implementation records can be created manually by the account onboarding manager or the customer success manager. See the [Create an implementation record](https://servicenow-prod.fluidtopics.net/MgokPsuhgdMnBQwPpP9AcQ "Track the progress of a partner or customer implementing a product or a service.") for details.