---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Explore

# Explore Customer Success Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Customer Success Management enables technology industry providers to create a structured onboarding experience, define and track objectives, outcomes, milestones, and plans to achieve shared goals.
Wichtig:  
Account Lifecycle Events has been renamed to Customer Success Management in Zurich.

The following diagram shows the different tasks involved in the Customer Success Management life-cycle that can be managed by this application.

Customer Success Management features include the following:

* Onboarding: Understand customer needs and expectations and define a repeatable, transparent workflow that can be followed during the onboarding process.
* Engagement: Track success objectives, milestones, and verify that outcomes are met.
* Adoption: Position how to make the most out of the products available and take steps to improve product usage.
* Monitoring: Monitor product and service usage along with other key metrics such as KPIs and identify renewal and expansion opportunities.
* Expansion: Assist sales and account teams in identifying renewal and expansion opportunities.
{#account-lifecycle-explore__ul_d3d_1x5_zbc}

## Customer Success Management features {#account-lifecycle-explore__section_ut5_r5f_b2c}

* [Account onboarding](https://servicenow-prod.fluidtopics.net/hjEiH9TPjixttUcwShg4XQ "The account onboarding feature enables technology industry providers to define a structured, repeatable, onboarding experience. It enables collaboration, transparency, and insight for both internal staff members and external customers involved in the onboarding process."): Create a structured onboarding experience while enabling collaboration and transparency with internal and external stakeholders during the onboarding process.
* [Customer success](https://servicenow-prod.fluidtopics.net/jskOlIQMCw3qHJfSFVLJXQ "Learn how your organization can use the customer success solution to engage customers, run success plays to mitigate risks, and identify expansion opportunities."): Track success objectives, outcomes, help mitigate risks, and identify opportunities for expansion and renewal.
{#account-lifecycle-explore__ul_urv_55f_b2c}