---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Customer Success Management

# Customer Success Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The ServiceNow®
Customer Success Management application enables service providers to streamline, automate, and measure critical workflows across the entire enterprise customer journey---from onboarding and adoption to renewals.
Wichtig:  
Account Lifecycle Events has been renamed to Customer Success Management in Zurich.

## Get started {#account-lifecycle-events-landing__cf-app-landing-get-started}

By embedding workflow automation into customer success management, Customer Success Management helps providers enhance customer experiences, accelerate time to value, and maximize return on investment. It also fosters seamless collaboration between the accounts, sales, and delivery
teams, all within the unified ServiceNow AI Platform. 

|-|-|
| [ExploreLearn about the key features and benefits of Customer Success Management](https://servicenow-prod.fluidtopics.net/6~bvx80IxMu0R6A_Nje7BQ "Customer Success Management enables technology industry providers to create a structured onboarding experience, define and track objectives, outcomes, milestones, and plans to achieve shared goals.") | [ConfigurePlan and customize Customer Success Management to meet your needs](https://servicenow-prod.fluidtopics.net/ERqAuRWXN299WPfVhJ2YMQ "Set up features and tasks required during the customer success journey.") |
| [UseUse Customer Success Management to manage the account lifecycle](https://servicenow-prod.fluidtopics.net/jnVB0cAvvLKHjh5q0o3Tjw "Define and track objectives, outcomes, milestones, and plans to achieve shared goals.") | [Reference Get information about the data model and installed components](https://servicenow-prod.fluidtopics.net/LDRo4INl0JaJdQA4V_mHkw "Reference topics provide additional information about Customer Success Management application.") |
[ ]

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## Additional resources {#account-lifecycle-events-landing__section_eyd_rpv_klb}

* Learn more about what's new and changed, see the [Customer Success Management release notes](https://www.servicenow.com/docs/access?context=account-lifecycle-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying Customer Success Management features at [Now Create](https://learning.servicenow.com/nowcreate).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [ServiceNow Impact](https://www.servicenow.com/industries/telecom.html).
* Connect with other Customer Success Management users at [Now Community](https://www.servicenow.com/community/).
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