---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Data Context Engine (DCE) Insights

# Data Context Engine (DCE) Insights {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

DCE Insights is a Data Context Engine feature that enables you to display product usage and capability metrics based on the record type and the context.

DCE Insights enables you to configure and display relevant metrics based on context and usage patterns. The system provides flexibility to show different metric sets depending on the viewing context. For example, you can display 10 key
indicators on an account record page and a different set on a sold product page. Additionally, you can define targets and baselines for each data source and specify conditions that determine when the data appears.  
You can configure visualizations and associate them with a DCE Insight entity. DCE Insight entities used to track usage data are defined in the DCE Insights table. Each entity in the DCE Insights table is associated with entities present in the DCE Insight Items table. Each DCE Insight Item is mapped to a specific layout spot, ensuring insights appear in the correct context. The following entities as part of the base system:

* Product usage: Enables you to track usage data at the product level. It includes the following DCE Insight Items:
  * Adoption score
  * Satisfaction score
  * Monthly active users
  * Monthly license utilization
  * Monthly transactions
  * Auxiliary metrics
  {#account-lifecycle-dce-insights__ul_xgb_lkz_vfc}
* Product capability usage: Enables you to track usage data at the capability level for a product. It includes the following DCE Insight Items:
  * Adoption score
  * Auxiliary metrics
  {#account-lifecycle-dce-insights__ul_iy4_lkz_vfc}

{#account-lifecycle-dce-insights__ul_ypn_kkz_vfc}The DCE Visualizations option enables you to configure the data visualization on the product capability pages. See [Configure DCE Visualizations](https://servicenow-prod.fluidtopics.net/NmLaHQMmfbJIfySjpPngrA "Use the DCE Visualizations option to configure data sources, define baselines and targets, and apply aggregation rules. You can also define specific conditions to customize the data displayed.") for details.