---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Create a product capability

# Create a product capability {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a product capability record and associate with one or more capability usage records.

## Warum und wann dieser Vorgang ausgeführt wird

Product capability refers to specific features or functions that a product offers. You can monitor the adoption and usage of specific product capabilities and gain insights into how effectively the product's features are
being used.

## Vorbereitungen

* Role required: sn_acct_lc.customer_success_application_admin
* Product and capability usage records must already be present. See [Product and capability usage records](https://servicenow-prod.fluidtopics.net/iWSjlqb0qhCov~97VGGkAQ "The product and capability usage records are automatically created and updated when changes occur in sold product configurations, capability mappings, or in the data context engine.").
{#account-lifecycle-create-prod-cap__ul_uqz_lsm_yfc}

## Prozedur

1. Navigate to AllCapabilities \& UsageCapabilities and select New.
2. In the form, fill in these fields:  
   {#account-lifecycle-create-prod-cap__table_egk_ysm_yfc__entry__2}

   | Field | Description |
   |-|-|
   | Name | Enter a name for this capability. |
   | Description | Enter a description for this capability. |
   | Type | The options are: * Feature * Capability * Technical Service {#account-lifecycle-create-prod-cap__ul_r4d_dtm_yfc} Select Capability from the list. |
   | Category | Select the category or area to which the capability belongs. |
   [ ]

   {#account-lifecycle-create-prod-cap__table_egk_ysm_yfc}
3. Navigate to the Product Capability Maps related list.
4. Select New to associate it this capability with a product model.
5. In the form, fill in these fields.  
   {#account-lifecycle-create-prod-cap__table_hpm_pvm_yfc__entry__2}

   | Field | Description |
   |-|-|
   | State | The state of the map. * Draft * Published * Archived * Canceled {#account-lifecycle-create-prod-cap__ul_itp_rvm_yfc} |
   | Product model | Select the product with which the capability is to be associated. |
   | Product capability | The capability for which the product is being associated. |
   | Active | This flag is set to True when the product capability map is published. |
   | Release date | The release date for this capability. |
   | Availability date | The availability date for this capability. |
   [ ]

   {#account-lifecycle-create-prod-cap__table_hpm_pvm_yfc}
6. In the State field, set the status to Publish.
7. Select Submit.  
   You can view the product and capability usage scores in the Engagement home page. See [View product usage and capability data](https://servicenow-prod.fluidtopics.net/bLXbTylWbcSIvhaWt7uxqw "View the product usage and capability data for a specific sold product over a period of time.")
* **[Product and capability usage records](https://servicenow-prod.fluidtopics.net/iWSjlqb0qhCov~97VGGkAQ)**   
  The product and capability usage records are automatically created and updated when changes occur in sold product configurations, capability mappings, or in the data context engine.