---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Set up Zoom and touchpoint integration

# Configure Zoom to create a touchpoint meeting summary {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Set up the Zoom spoke integration and the bi-directional web hook to generate summaries for virtual touchpoint meetings.

## Vorbereitungen

Role required: sn_acct_lc.customer_success_application_admin

## Prozedur

1. To configure the Zoom spoke, follow the steps listed in [Set up the Zoom spoke](https://www.servicenow.com/docs/access?context=setup-zoom&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).  
   A token is generated for Zoom connectivity.
2. Navigate to AllSystem Properties, edit the sn_acct_lc.zoom_integration_user_id property, and specify the Zoom account User ID in the Name field.  
   These steps enable you to generate a Zoom meeting link when you create a touchpoint meeting.
3. Navigate to AllZoom SpokeZoom Webhook Validations and select New.
4. Enter the following details:  
   * Name: A unique name to identify the webhook validation record. For example, Zoom spoke webhook validation.
   * Secret token: Secret token of the app in your Zoom account.
   {#account-lifecycle-config-zoom-sum__ul_d4p_vgz_1gc}
5. Log in to your Zoom marketplace, open the General app, select AccessEvent Subscriptions.  
6. Add the Meeting summary has been completed event and specify the Event notification endpoint URL.  
   The next step is to register a Zoom webhook in ServiceNow to track events occurring in Zoom.
7. In your ServiceNow instance, navigate to AllZoom SpokeZoom Webhook Registries.
8. Select New.
9. On the form, fill in the fields.  
   {#account-lifecycle-config-zoom-sum__table_fqr_v2z_1gc__entry__2}

   | Field | Description |
   |-|-|
   | Trigger Type | Type of the Zoom event that triggers the subflow. Select Summary Completed from the list. |
   | Secret token | Secret token from your Zoom account used for validating event notification. |
   | Subflow Name | Subflow that is to be triggered when the specified conditions are met. Select the Process Zoom Meeting subflow. |
   | Input | Input for the webhook registry. Select the following fields from the list: * Account ID * Event * Event TS * Object {#account-lifecycle-config-zoom-sum__ul_gqr_v2z_1gc} |
   | Trigger Object | Zoom object that is used to trigger the subflow. Select Meeting from the list. |
   | Name | Name of the webhook registry. |
   [ ]

   {#account-lifecycle-config-zoom-sum__table_fqr_v2z_1gc}

   For more details on configuring the webhook, see [Set up a bi-directional webhook for Zoom spoke](https://www.servicenow.com/docs/access?context=setup-webhook-zoom-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).

## Ergebnisse

When these steps have been completed, you can generate the meeting summary for touchpoint meetings that have been created using Zoom.
* **[Generate summary for Zoom meetings](https://servicenow-prod.fluidtopics.net/dQOlYIb4uTJIiYK4Jkw1Ew)**   
  Generate the meeting summary for virtual meetings conducted using Zoom.