---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Close or cancel an internal play

# Close or cancel an internal play {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can close or cancel an internal play and all the related tasks.

## Vorbereitungen

Role required: sn_acct_lc.customer_success_agent

## Prozedur

1. Navigate to WorkspaceCSM/FSM Configurable Workspace and click the List icon.
2. Navigate to the Customer SuccessAll Internal Plays and open the internal play you want to cancel.
3. Click the Record details to view the internal play record form.
4. Depending on your requirement, change the State to Canceled or Closed.  
   The Closure code is automatically updated to reflect the State change.
5. Ensure that all the mandatory fields are filled out and click Save.
6. Click Yes in the confirmation window to continue.  
   The internal play along with all associated child internal play tasks will be canceled or closed and the Progress is set to Finished.  
   Hinweis:  
   * Before you close an internal play, you must ensure that no associated child tasks are open. If an associated child task is still open, a warning message is displayed. You must first close or cancel the child tasks and then proceed with closing the internal play task.
   * When you try to Cancel an internal play, you will see a confirmation message indicating that all child tasks will be canceled. Click Yes to continue and cancel the internal play.
   {#account-lifecycle-cancel-internal-play__ul_wmy_4wf_12c}
{#account-lifecycle-cancel-internal-play__steps_pc4_rmj_sdc}